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Ricoh USA, Inc. · 1 month ago

Administrator, Dispatcher

Bethlehem, PA, United States

Full-time

Onsite

Entry Level

1+ years exp

Ricoh USA, Inc. is a company focused on providing efficient supply chain solutions. They are seeking an Administrator, Dispatcher to manage routing and scheduling for timely delivery and relocation of equipment, while coordinating with various internal and external stakeholders.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository

Supports various business channels

Provides back-up support for Administrator, Scheduler when applicable

Close Out Previous Day's Routes

Coordinates overall voicemails and emails between our internal and external customers

Checking Not Shipped in Dispatch Prep to ensure all required units have been scanned and loaded daily

Reconciling routes (aborts, uploading D&As to Oracle etc.)

Maintaining resource calendar to ensure adequate resources are available

Relocation processing to validate completion

Verify the integrity, update, and provide feedback on metrics reporting

Update the Issue Log

Validating, Publishing, Printing, and Finalizing Routes

Printing RMAs/D&As

Forecasting, Coordinating Resources Truck Fleet

Performs timely ship confirms (MO & Imminent)

Coordinate same day route changes (Surprise Pick-up)

Coordinates the requirement of 2+ man team/delivery for Production machines

Makes the decision on the most cost-effective solution for overflow routes (3PL carriers)

Coordinates directly with the customer to get completed paperwork signed and dated accurately

Manages the return of inventory for cancelled orders

Responsible for truck ETA’s

Place services calls as required

Provides time frame authorizations

May require printing out bills of lading

Performs other duties as assigned

Qualification

Advanced software toolsMicrosoft WordMicrosoft ExcelCustomer service experienceMultitaskingProfessional interactionProblem solvingTeamwork

Required

High school diploma or equivalent education

Minimum of 1 year customer service experience

Ability to use advanced software tools

Proficiency in Microsoft Word, Excel

Customer First oriented

Strong customer service and communication skills

Problem solving skills

Ability to multitask

Ability to work in a team environment

Ability to interact professionally at all levels internally and externally

Ability to follow all facility security and safety rules

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)