Albertsons Companies · 1 month ago
eCommerce Operations Manager
5918 STONERIDGE MALL RD, PLEASANTON, CA, 94588, US
Full-time
Onsite
Mid, Senior Level
$92K/yr - $120K/yr
5+ years expAlbertsons Companies is a leading food and drug retailer in the U.S., and they are seeking an eCommerce Operations Manager to drive operational metrics for their eCommerce business. The role involves leading teams, achieving P&L results, and implementing innovative strategies to enhance digital capabilities in a rapidly changing grocery industry.
Food and BeverageFood DeliveryMeat and PoultryRetail
Responsibilities
Achieve P&L results and operational metric goals in stores across assigned operating area
Lead Home Shopping Department Managers in day-to-day operations to achieve their key metrics of on-time tilling, on-time delivery, picks per hour and out of stocks including delivery via third party logistics partners
Lead the field teams through expansion, business and environment changes as needed
Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth
Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce
Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business
Drive a culture of exceptional customer service within the frontline eCommerce staff
Ensure operational compliance with ecommerce policies and procedures
Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching and mentoring
Qualification
Required
Bachelor's degree in related field or commensurate experience
5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce
Experience working across leadership levels and cross-functional partners
Experience in reading and understanding data and translating it to actionable items
Passionate about customer service. Continuously seek opportunities to improve operational excellence
Strong business acumen and ability to analyze business trends and results, and to resolve complex situations
Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service
Extremely organized, with strong time management skills and ability to multi-task
Quick learner with strong problem solving skills and a natural talent for process improvement
Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions
Effective relationship-building skills, ability to cultivate strong partnerships across division partners
Benefits
Competitive pay with weekly payroll
Exclusive associate discounts
Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and more
Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits: https://myaci-benefits.com)
Career growth and development supported by leaders who invest in your success
Inclusive, collaborative work environment with colleagues who reflect the communities we serve
Company
Albertsons Companies
Albertsons Companies is a food and drug retailer that helped in the areas of hunger relief, education, cancer research, and treatment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25BKey Investors
Apollo
2025-10-21Post Ipo Debt· $1.5B
2022-10-14Acquired
2020-06-25IPO
Leadership Team
Susan Morris
Chief Executive Officer
Sharon McCollam
President & Chief Financial Officer
Recent News
2026-01-16
Retail Insight Network
2026-01-09
2026-01-08
Company data provided by crunchbase