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Sonsray Machinery AG · 9 hours ago

Service Writer

Sacramento, CA

Full-time

Onsite

Mid Level

$20/hr - $26/hr

3+ years exp

Sonsray Machinery AG is the West Coast's largest Thermo King & CASE dealership, committed to fostering a supportive and dynamic work environment. The Service Writer will be responsible for verifying warranty coverage, preparing service estimates, and documenting work orders while ensuring excellent customer service and communication.

AgricultureMachinery ManufacturingManufacturing

Growth Opportunities

Responsibilities

Verify warranty and service contract coverage, explaining provisions and exclusions to customers

Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles

Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database

Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals

Maintain comprehensive unit records of identified problems and planned corrective actions

Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation

Perform additional duties as assigned by management to align with dealership objectives

Qualification

Customer relationsOffice administrative dutiesRefrigerated Transportation experienceHeavy Diesel dealership experienceBasic mechanical knowledgeCustomer serviceBilingual in SpanishProblem-solving

Required

Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving

Able to accomplish monthly service goals and deadlines

Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace