Hartford HealthCare · 21 hours ago
Intake Specialist (Office, Referral, Documentation) - HomeCare
Farmington, CT
Full-time
Onsite
Entry Level
1+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking an Intake Specialist. The OSO Intake Specialist will manage and process referrals for Home Health and Hospice services, ensuring accurate documentation and efficient data entry to support patient onboarding and care coordination.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Monitor and process incoming referrals via IRP and ERP, Forcura Fax systems and community referral platforms
Review referral documentation for completeness, accuracy, and compliance
Enter referral data into the Provider Link and HCHB EMR system tools
Effectively communicate across multiple referral platforms and correspondence streams (email, faxing etc.)
Effectively communicate with Business Development, Navigators and TCCs/eTCCs teams and community referral sources
Establish effective processes to quickly obtain timely referrals, obtain missing documentation or collaborate to obtain needed referral information
Coordinate with OSO clinical intake specialists to complete both financial and clinical clearance to ensure timely assignment and scheduling at the region level
Verify payer source and in-network insurance acceptance to confirm 1st level financial clearance and referral process success
Maintain accurate logs and tracking systems for referral status and follow-up
Ensure compliance with HIPAA and internal policies regarding patient information
Escalate urgent or complex referrals to appropriate clinical and operational leadership teams on both the OSO and region levels
Collaborate with internal departments (Authorization, Billing, scheduling) to support smooth transitions of care
Perform other related duties as required
Qualification
Required
Requires high school diploma
1 Year of Administrative Healthcare Experience
Familiarity with IRP and ERP and community referral systems and workflows
Knowledge of HIPAA and patient privacy regulations
Strong data entry and documentation skills
Excellent verbal and written communication
Organizational and time management skills
Ability to work in a fast-paced, detail-oriented environment
Collaborate effectively with clinical and non-clinical teams
Prioritize tasks and manage multiple referrals simultaneously
Preferred
Bachelor's Degree Preferred in Healthcare Administration or related field
1-3 years of experience preferably in Home Care preferred
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase