Boutique Homme ยท 2 days ago
Service Writer - Second Shift
Burnsville, MN
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrBoutique Homme is seeking a Service Writer for the Second Shift to support the daily operations of the service department. This role involves documenting customer concerns, creating repair orders, and ensuring clear communication between customers and technicians to enhance the service experience.
Retail
Responsibilities
Greet customers and assist with vehicle check-in by collecting accurate information regarding service needs and concerns
Create, update, and manage repair orders with clear documentation of customer requests, labor operations, and vehicle details
Schedule service appointments and coordinate workflow with technicians and service leadership
Communicate repair status updates to customers in a timely and professional manner
Ensure repair orders are completed accurately, including labor entries, parts usage, and technician notes
Support technicians by relaying customer concerns clearly and assisting with parts or information requests as needed
Maintain organized records and ensure compliance with dealership and manufacturer processes
Assist with service department administrative tasks to support efficiency and on-time vehicle delivery
Promote a positive and professional customer experience through clear communication and attention to detail
Qualification
Required
Strong organizational and documentation skills with attention to accuracy and detail
Ability to communicate clearly and professionally with customers, technicians, and leadership
Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment
Customer-focused mindset with a commitment to providing helpful and timely service
Team-oriented approach with the ability to collaborate across departments
High school diploma or equivalent
Preferred
Basic understanding of automotive or diesel service operations preferred
Previous experience in a service department, customer service, or administrative role preferred
Benefits
Health Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Competitive Wages
Flexible Scheduling
Company
Boutique Homme
We are a family run menswear boutique located in North London and have been catering for a local and international clientele for the last 25 years .
Founded in 1988
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase