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Thermo Fisher Scientific · 18 hours ago

Field Service Engineer

District of Columbia, United States

Full-time

Hybrid

Mid Level

$31.73/hr - $42.31/hr

Thermo Fisher Scientific Inc. is the world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. The Field Service Engineer provides exceptional on-site service on complex systems within hospitals and laboratories, ensuring customer satisfaction through technical expertise and teamwork.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

Responsibilities

Provide onsite service including repairs, preventive maintenance, upgrades, and installation of analyzers

Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel

Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc

Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions

Collaborate with internal partners to resolve customer issues and improve processes

Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators

Increase technical competency level servicing instruments by completing in-person or online training courses

Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines

May be required to perform other related duties as required and/or assigned

Qualification

Biomedical EngineeringTechnical Customer ServiceTroubleshooting AnalyzersWindows ProficiencyElectrical KnowledgeAnalytical ThinkingTeam CollaborationAdaptability

Required

Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience preferred

Experience in related life sciences, biomedical engineering and/or technical customer-facing roles

Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems

Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude

Exercise judgment in setting work priorities and identifying next steps

Able to quickly adapt to change with positive and constructive feedback

Work in a fast-paced environment and operate remotely from the main office with minimum supervision

Must be able to stand, bend, and/or kneel for up to two hours at a time

Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet

Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report

Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel

Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date

Overtime and last-minute schedule changes may occur to ensure customer satisfaction

Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane

Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Must be legally authorized to work in the United States without sponsorship

Must be able to pass a comprehensive background check, which includes a drug screening

Preferred

Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount