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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) · 18 hours ago

Nuuly Senior Operations Manager

Raymore, MO

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

URBN is a retail company encompassing brands like Urban Outfitters, Anthropologie, Free People, and Nuuly. The Senior Operations Manager is responsible for developing strategies to meet financial objectives and leading operations managers in a fulfillment center to achieve daily operational goals while ensuring safety, quality, and customer service standards are met.

ApparelFashionLifestyleWeb Design

H1B Sponsor Likely

Responsibilities

Engage the team in promotion and adhering to safety practices, actioning countermeasures, and driving building cleanliness

Foster an open-door culture by removing barriers and addressing open items with urgency

Spend time on the floor with leaders and hourly teams for coaching and employee engagement

Sets clear goals and expectations for Operations Managers and Supervisors. Measures performance, provides feedback, celebrates success, and holds leaders accountable for achieving goals

Establish, measure, and create countermeasures and action plans for achieving key performance indicators in safety, quality, productivity, and customer experience

Responsible for providing strategic and level/long-term quarterly planning including labor planning, rate forecasting, and peak season plans

Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact

Effectively engage and leverage the on-site supervisor and operations managers to solicit ideas and lead through understanding problems and implementing solutions to improve processes

Network with other leaders across the network to solicit feedback and share process improvements driving network-wide cost savings

Mentors and develops leaders and staff, builds talent pipeline, and proactively identifies risk to Org. openings

Works closely with support staff (HR, Finance, Global Supply Chain Systems Integration, Engineering, IT, Loss Prevention, Facilities Maintenance, On-Site Vendor Partners) to run building operations and drive project initiatives

Establish a partnership with the Brands to improve the overall customer experience, increasing speed to market, and the delivery experience

Partner with Inventory Control to identify opportunities to improve inventory defects and monitor the inventory health of the operation

Partner with fulfillment center facilities to ensure all equipment is in good working condition

The ability to work cross-functionally with home office, buyers, planners, customer service, logistics, and finance either face to face, over the phone or zoom

Other duties as assigned by the Director

Qualification

Warehouse operationsInventory management systemsAnalytical skillsLeadership skillsProblem-solving skillsTeam buildingChange managementCommunication skillsOrganizational skills

Required

8 to 10 years in a similar role or similar role in fulfillment, distribution, manufacturing, or call centers

Strong analytical, problem-solving solving, and reporting skills

Excellent leadership, team building, communication, and organizational skills

Advanced knowledge of warehouse operations, inventory and warehouse management systems

Ability to interpret information from multiple sources to make decisions

Think through the advantages and disadvantages of a situation before making decisions

Possess a strong sense of urgency (makes it happen)

Delegate tasks and responsibilities to develop associates

Commit to results and maintain commitment, regardless of obstacles and frustrations

Identify what needs to be done and do it before being asked or required by the situation

Value team members, provides development

Demonstrate the ability to manage change appropriately and effectively and is a strong role model to the team

Stand and walk throughout a shift

Climb, balance, kneel, crouch, or crawl for extended periods

Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds

Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

Benefits

Medical

Dental

Vision

PTO

Generous employee discounts

Retirement savings

And much more!

Company

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

URBN Urban Outfitters, Inc.

Founded in 1970

Philadelphia, Pennsylvania, USA

10001+ employees

http://urbn.com

H1B Sponsorship

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (14)

2023 (22)

2022 (19)

2021 (20)

2020 (13)