Diodes Incorporated · 1 month ago
IT Network Technician
South Portland, ME, US
Full-time
Onsite
New Grad, Entry LevelDiodes Incorporated is a leading global manufacturer and supplier of semiconductor products. They are seeking a detail-oriented IT Technician to provide technical support in a high-tech manufacturing environment, ensuring timely resolution of service tickets and maintaining hardware and software systems.
Consumer ElectronicsManufacturingSemiconductor
Responsibilities
Continually monitoring service tickets and ensuring they are worked on in a timely manner
Maintain records of user interactions, problems and solutions; document new processes and new fixes and share with the team to improve future support efforts
Maintain and repair current desktop and laptop hardware, software, and accessories. This includes installing and configuring new equipment and managing inventory
Set up new employee workstations, install operating systems, software, printers, and other peripherals. Teach users how to use new systems and software effectively
Work with vendors who support commercial copiers and plotter printers and replace desktop Inkjet and laser printers and Zebra label printers as required
Use NetAlly to test LAN drops, determine the correct subnet, and other 1st level network support issues
Escalate any unresolved issues to team and Infrastructure Manager
Work will also be conducted within cleanroom environment which requires adherence to strict contamination control protocols essential for our semiconductor operations. This requires deep attention to detail to Diodes’ Standard Operating Procedures (SOPs), gowning protocols, safety regulations, etc
Follow all 5S procedures inside the cleanroom and in the office area
Assist with IT during office moves and set up and provide meeting assistance and conference room support when needed
May be required to work holidays and extra hours depending on support requirements and coverage needed
Assist with special projects and other duties as assigned
Qualification
Required
Proven experience as an IT Technician, Help Desk Technician or relevant position is a plus
Practical/working knowledge of various back-up and imaging utilities, eg: Acronis, Clonezilla, etc
Strong hardware knowledge of Dell, Lenovo, and black-box Desktops and Laptops; HDD/SSD replacement, RAM upgrades, and more
Understanding of Windows installation and upgrade processes from all Windows versions: 3.X, XP, Vista, 7, 10, and 11
Strong technical knowledge of software, operating systems (Windows, macOS), Microsoft software support, web browser support, SharePoint, Windows Client software
Must understand technical manuals, procedural documentation, and OEM guides and have extensive equipment support experience
The ability to diagnose problems and identify root causes in a fast-paced manufacturing environment
Ability to multitask, prioritize requests, work under pressure, and manage time effectively in a fast-paced environment
Excellent verbal and written communication skills to explain technical issues to both technical and non-technical staff. Must have a positive attitude and friendly, approachable disposition, even when under pressure
Must have CompTIA A+ and/or Cisco (CCNA) certifications
The role requires physical work, such as lifting equipment, and working in tight spaces
Preferred
An associate or bachelor's degree in computer science or a related field is preferred
Company
Diodes Incorporated
Diodes Incorporated is a manufacturer and supplier of high-quality, application-specific standard products.
Founded in 1959
5001-10000 employees
H1B Sponsorship
Diodes Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (8)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$706.05MKey Investors
Scottish Enterprise
2020-06-01Post Ipo Debt· $670M
2020-01-06Grant· $18.05M
2004-04-01Post Ipo Equity· $1M
Leadership Team
Keh-Shew Lu
Founder, Chairman, President & CEO
Recent News
Company data provided by crunchbase