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BoardRoom magazine · 7 hours ago

Lead Assistant Golf Professional, McHenry Golf Club

McHenry, IL

Full-time

Onsite

Entry, Mid Level

$60K/yr - $60K/yr

1+ years exp

McHenry Golf Club is a historic golf course located in McHenry, IL, currently undergoing significant improvements. They are seeking a Lead Assistant Golf Professional who will assist the Head Professional with golf shop activities, ensure outstanding customer service, and organize various golf events and programs.

Publishing

Responsibilities

Tournament Operations

Junior Golf

Caddie Management

Implementing applicable MGC operating, human resources, and safety policies and procedures pertaining to the golf shop and outside service activities. Ensure procedures are followed to open, close, and secure the golf shop and storage buildings

Lead Role in monitoring the performance of assigned staff, including golf shop attendants, starters, rangers, and outside service staff, to ensure customer service standards and productivity goals are achieved

Plan and conduct individual and group lesson programs and golf clinics

Lead Role in organizing and implementing tournaments, group outings, and special events. Ensure efficient operation and coordination of the golf shop, cart service, and other services as applicable

Assist the Head Professional in the preparation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances as appropriate

Assist with physical inventory in accordance with inventory procedures

Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with MGC products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement

Assist in running Fitting/Demo Day Events

Club Fitting and repair

Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures

Ensure that the golf shop, storage areas, cart barn, and grounds are maintained per MGC cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays

Interact with members and guests in a congenial and professional manner

Maintain a pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures

Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs

Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs, and driving range facilities

Assure the efficient and timely submission of all required reports

Perform additional duties as required

Qualification

Tournament OperationsCaddie ManagementJunior Golf InstructionRetailingMarketingSalesCommunication SkillsProblem SolvingPositive Attitude

Required

Demonstrated experience and capability in the areas of Tournament Operations, Caddie Management, Jr. Instruction, Retailing, Marketing, and/or sales

Demonstrated quality written, verbal, and interpersonal communication skills

Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required, including nights/weekends

Positive attitude, professional manner, and appearance in all situations