Cliff House Maine · 7 hours ago
Employee Experience Coordinator
Cape Neddick, ME
Contract
Onsite
Entry Level
3+ years expCliff House Maine is seeking an Employee Experience Coordinator to ensure an exceptional experience for temporary International Team Members. The role involves managing housing operations, onboarding, training, and providing administrative support to the People Services team.
Hospitality
Responsibilities
Coordinate room placements for each new team member in contracted housing
Checks in the Team Member with the Housing Check In / Check Out Form and issues the linen and key/door code to the staff
Upon staff check-out from the housing, completes clearance as per the Housing Check In / Check Out Form and reports to People Services for any further follow-up
Inspects the cleanliness of the Housing Public Areas and the employee rooms on weekly basis and corrects issues as needed
Schedules regular housing cleanliness inspection
Liaises with engineering and maintenance contractors to correct issues in Housing
Implements the Housing Rules and Regulations
Report special disciplinary issues to People Services and educates employees as needed
Maintains room key copies per policy
Liaises with contractor to conduct regular checks on the fire equipment and electrical facilities; keeps records per policy
Maintains records of housing issues (e.g., maintenance requests, special staff requests, check-in and out details)
Updates rooming list on weekly basis
Assist People Services with the Linen Purchase/ Replacement Plan per appropriate schedule
Maintains the appropriate amount of store items (e.g., chemicals, garbage bags)
Maintains an inventory for all housing items (e.g., beds, wardrobe, linens, electrical utensils, furniture, etc.)
Enter and tracks Purchase Orders and invoices in Birch Street for all housing and People Services related costs
Weekly light cleaning and maintenance (painting, replacing door handles, handing curtains etc.) at housing
Schedules and provides transportation to and from social security office and for bank appointments (1 time) for new team members living in housing
Overseeing tracking and team member support through onboarding completion (include International Recruiting assistance as well)
Assist in new hire orientations and training
Creates employee files and reviews monthly to ensure compliance with all state and federal laws. Help create recognition events for team members
Create communication to be distributed throughout the property (newsletter, monthly calendar, etc.)
Assists with shuttle runs in emergency situations
Plan and execute cultural events and engagement activities within set budget monthly
Work to implement ideas and programs that foster a positive workplace culture
Assist with other People Services tasks as needed
Maintains strict confidentiality of all Team Member information, including personnel records, housing assignments, immigration-related details, disciplinary matters, and sensitive personal data, in accordance with company policy and legal requirements
Demonstrates the highest level of integrity and ethical conduct, ensuring fair, consistent, and respectful treatment of all Team Members while upholding company policies, brand standards, and People Services values
Qualification
Required
High school diploma or GED; 3 years' experience in human resources, management or maintenance operations, or related professional area
2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management or maintenance operations, or related professional area
Flexibility. This is a demanding business, and we look for flexibility with work days and hours, but it's also a lot of fun!
Great communicator. Providing amazing experiences requires the ability to communicate effectively both verbally and through legible writing
Maintains strict confidentiality of all Team Member information, including personnel records, housing assignments, immigration-related details, disciplinary matters, and sensitive personal data, in accordance with company policy and legal requirements
Demonstrates the highest level of integrity and ethical conduct, ensuring fair, consistent, and respectful treatment of all Team Members while upholding company policies, brand standards, and People Services values
Preferred
Previous hospitality experience providing exceptional guest experience preferred
Competency in light maintenance and cleaning preferred (use a plunger, flip a breaker, change a light bulb, etc.)
2-3 years of experience in hospitality, maintenance, or administrative work preferred
Benefits
Health, Dental, Vision Insurance
Life and AD&D Insurance
Long-Term Disability Insurance
Voluntary Accident and Critical Illness Plans
Optional Supplemental Life Insurance
401k match of 100% for 5%
Referral Bonuses
Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year
Company
Cliff House Maine
Cliff House is one of the most captivating oceanfront destinations of its kind after a landmark transformation.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase