Tuba City Regional Health Care Corporation ยท 8 hours ago
Client Services Technician, DME
Tuba City, AZ
Full-time
Onsite
New Grad, Entry Level
0+ years expTuba City Regional Health Care Corporation is seeking a Client Services Technician for their Durable Medical Equipment program. The role involves assisting with transport, processing of medical equipment, and clerical duties while ensuring compliance with Medicare and DME guidelines.
Health CareHospitalMedicalWellness
Responsibilities
Participates in daily huddles to determine which patients are coming into the clinic and identifies any gaps in care that need to be addressed during their visit, such as follow-up on open DME orders, transport referrals, and checking in patients
Assists as program support to ensure proper processes are being met to meet Joint Commission requirements
Customer Service: Greets visitors, patients, families, staff and physicians; uses appropriate professional courtesy for all telephone interactions. Initially assists and will increase autonomy of addressing customer service interaction as job experience progresses
Understands compliance with Medicare rules for DMEPOS programs and assures that all documentation is completed in a fashion to remain compliant. Assures that DMEPOS issuing practices are in compliance with Medicare and are consistently applied for all patients receiving DMEPOS from the program. Remains current with changes in the Medicare DMEPOS program, and assists with program to maintain compliance
Screen patient face sheets for Purchased Referred Care (PRC) eligibility criteria and refer patient to alternate resources as necessary
Assists with the daily activities of client transportation, referred diagnostic testing and referral appointment scheduling as deemed appropriate by TCRHCC medical providers
Coordinates scheduling and referral management, health records maintenance, and retrieving patient data from automated systems and the EHR
Stays informed of various clinical and hospital services, including appointment and referral systems and points of contact, to avoid unnecessary delay and confusion for patients
Completes assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise
Documents accurately and timely all interventions and necessary patient related activities; in the electronic health record (Allscripts). All documentation shall be done in real time
Works collaboratively with team members; promotes collaborative relationships with community and referral resources. Screen patient face sheets for PRC eligibility criteria and refer patient to alternate resources as necessary
Assists in directing customers to Care Coordination resources and policy/procedures. Communicates with patients, providers, constituents, outside agencies, etc. responding to questions and/or other assistance in compliance with Health Insurance Portability and Accountability Act (HIPAA) law. Ensures compliance with all Hospital, Nursing, and Human Resource policy and procedure
Assists with the transport or escort of clients by local, interstate, intrastate travel via ambulance, chartered airlines, air ambulance or helicopters. Prepare transport as required in accordance with the inpatient units, providers, case managers and/or house supervisor. Completes transport arrangements based on emergency, scheduled admission/discharge or appointment. Coordinating with case management on the needs of the client. Case management will consult with provider for all issues. Coordinates transport by ensuring safety and timely schedules of the different types of flights required, i.e. helicopter, ground ambulance, etc. Noncompliance may result in duplication of transport costs, delayed care or loss of critical time by medical staff
Uses information technology to manage internal and external referrals ensuring there are no duplicates, releases holds, schedules appointments, completes referrals timely, and supports performance improvement activities and patient preferences regarding access to care
Manages specific clinic scheduling guidelines, creates and maintains program schedules in the EHR, and maintains the appointment wait list
Completes requisitions and ordering to ensure the clinic is stocked with appropriate forms and supplies
Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield
Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction
Completes all patient care documentation in the electronic health record entries accurately and in real-time
Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives
Performs other duties as assigned
Qualification
Required
Must have a high school diploma or GED
Six-months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar
Must have and maintain a current valid Basic Life Support (BLS) certification from the American Heart Association. If none, obtain within ninety (90) days of hire
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:
Must have excellent customer service and telephone communication skills
Proficient knowledge and ability to use computer software
Positive communication and working relationships with others
Possession of high ethical standards and no history of complaints
Reliable and dependable; reports to work as scheduled without excessive absences
Ability to handle sensitive and confidential information
Ability to work independently with minimal to no supervision
Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC
Company
Tuba City Regional Health Care Corporation
The Tuba City Regional Health Care Corporation (TCRHCC) is a 73-bed, acute and outpatient regional health system organized as a private nonprofit healthcare.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Davis
Chief Information Officer
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