Director, Application Support jobs in United States
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Fiserv · 1 day ago

Director, Application Support

positionMilwaukee, WI
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$100K/yr - $166K/yr
date10+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Director of Application Support leads production control for Deposit Solutions, ensuring operational excellence and driving continuous improvement in production activities.

Financial ServicesFinTechInformation ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Lead the production control team by defining strategy, policies and procedures and fostering a culture of continuous improvement, automation and innovation
Monitor and analyze production performance metrics; identify and implement improvements to availability, throughput and quality, and present performance reports and risk assessments to senior management
Coordinate cross-functional production activities with engineering, product, operations and client teams to ensure timely, error‑free delivery and effective incident response
Troubleshoot and resolve production incidents and service degradations with urgency, clear communication and documented post‑incident actions
Manage and optimize secure file transmission and data transfer processes while ensuring compliance with applicable industry standards and regulations

Qualification

Production controlIncident managementOperational metricsFinancial services experienceSecure file transferContinuous improvementTeam managementCommunication skills

Required

10+ years of experience in production control, production operations, or equivalent operations leadership roles
Demonstrated experience managing teams responsible for mission‑critical production environments
Proven track record delivering operational metrics, leading incident resolution, and driving continuous improvement initiative
Bachelor's degree in computer science, engineering, or a related field — or an equivalent combination of education, work and military experience

Preferred

Experience in financial services and payments domains
Hands-on familiarity with secure file transfer systems, monitoring tools, and incident management frameworks

Company

Fiserv

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Fiserv is a provider of technology solutions to the financial services industry.
dateFounded in 1984
location
Brookfield, Wisconsin, USA
people-size10001+ employees
web-link
http://www.fiserv.com

H1B Sponsorship

Fiserv has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Public Company
Total Funding
$2.48B
Key Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO

Leadership Team

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Michael Lyons
President and CEO-Elect, Fiserv
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Robert Hau
EVP, CFO
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Recent News

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