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BoF Careers · 4 hours ago

Moncler Senior Digital Commerce Manager

New York, NY

Full-time

Hybrid

Senior Level

$135K/yr - $150K/yr

6+ years exp

Moncler is a luxury fashion brand seeking a Senior Digital Commerce Manager to drive the performance and growth of their digital commerce business across the Americas. The role involves overseeing Moncler.com and third-party platforms, managing digital performance, and collaborating with various teams to enhance the client experience.

Marketing & Advertising

Responsibilities

Oversee the Americas eCommerce business across owned (.com) and third-party channels, delivering regular performance reporting (daily, monthly, quarterly)

Partner with HQ E-commerce and Finance to define and manage sales forecasts across markets and channels

Define, track, and optimize digital KPIs related to site health, traffic, conversion, product performance, and stock availability, providing actionable insights to key stakeholders (Marketing, Digital Merchandising, CRM)

Leverage data and analytics to drive informed, impactful business decisions, translating complex data into clear actions and recommendations

Own day-to-day third-party operations, including publishing, merchandising, and performance management, in close collaboration with partners, HQ, and Wholesale

Partner with Brand Marketing and Digital Marketing to strengthen online brand presence in alignment with global brand guidelines and regional marketing priorities

Develop regional briefs and execution plans for key marketing moments, ensuring local relevance and cultural nuance

Collaborate with HQ on CRM and loyalty initiatives, as well as site, UX, and customer journey enhancements

Build business cases for new initiatives aimed at driving revenue growth, improving omnichannel capabilities, or enhancing the client experience

Conduct ongoing competitive analysis across digital marketing, merchandising, and product, and monitor industry trends within the luxury and omnichannel landscape

Oversee daily eCommerce operations, including issue escalation and resolution, acting as the primary liaison with Client Services, Logistics, IT, and Omnichannel teams

Support UAT and regression testing for site enhancements and new feature releases, coordinating with HQ eCommerce and IT to ensure platform stability and accuracy

Champion and evangelize omnichannel services, partnering with internal stakeholders to identify opportunities, improve processes, and drive adoption

Perform independent site QA to identify issues and recommend system or process enhancements

Manage and optimize on-site search performance at the regional level

Manage day-to-day relationships with third-party partners, including product data onboarding, catalog management, and adherence to image and merchandising standards

Coordinate digital launches, ensuring stock availability, content readiness, and timely execution

Monitor performance against key KPIs and evaluate campaign effectiveness

Partner with Marketing to drive visibility on third-party platforms and ensure creative assets align with brand guidelines

Demonstrate a collaborative, team-oriented approach that supports cross-functional success

Foster a respectful and inclusive work environment, encouraging open communication across functions and levels

Uphold company policies and procedures, setting a strong example in professionalism and accountability

Maintain high standards of integrity, accuracy, and discretion in all interactions

Perform additional responsibilities as needed in support of team and business objectives

Qualification

ECommerce managementData analyticsDigital marketingExcel proficiencyGoogle AnalyticsSalesforce Commerce CloudCommunication skillsProblem-solving skillsTeam collaborationAttention to detail

Required

Bachelor's degree in Business, Marketing, Digital/E-commerce, Finance, Analytics, Communications, or a related field, or equivalent professional experience. Bachelor's degree required

6+ years of experience in eCommerce, digital merchandising, analytics, or related roles, preferably within luxury, fashion, or premium retail

Advanced proficiency in Excel and PowerPoint

Strong working knowledge of analytics and reporting tools (e.g., Google Analytics) and eCommerce platforms (Salesforce Commerce Cloud preferred)

Experience managing or partnering on paid media channels, including Search, Social, Shopping, and affiliate programs

Strategic thinker with strong problem-solving skills and the ability to synthesize multiple data sources into clear insights

Excellent communication skills, with the ability to articulate digital performance and strategy to diverse stakeholders and act as a digital ambassador across functions

Highly analytical, detail-oriented, and comfortable working in a fast-paced environment

Strong interest in and understanding of the luxury retail and omnichannel landscape