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LCG, Inc. · 2 months ago

Desktop Support Technician, Associate

Bethesda, MD

Full-time

Hybrid

Entry Level

$28.85/hr - $32.21/hr

3+ years exp

LCG, Inc. is seeking a Desktop Support Technician, Associate to join their technical support team. The role involves providing support for hardware, software, and operating systems in a Mac and Windows environment, with a focus on troubleshooting and resolving client issues.

Health CareInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Apple macOS and iOS device support

Microsoft Windows laptop and desktop support

Patch Management (scripting) for macOS and Windows

Client connectivity to Open Directory and Active Directory in a domain environment

Usage of distribution lists and security groups for computer accounts and user accounts

File Server connectivity for clients, with associated file permissions and drive mappings

Support for MS Outlook and Office 365 applications

Conference room & meeting support

Security configurations and settings for macOS and Windows clients

Basic Hardware configuration, software upgrade and installation for MAC’s and PC’s

Network services troubleshooting and connectivity, including wireless

Full disk encryption for laptops and desktops

Create, maintain and update of Windows desktop image

Ensuring desktop complies with security policies

Creation of Standard Operating Procedure (SOP) documentation

Analyze and identify trends in issue reporting and devise preventive solutions

Anti-Virus and Anti-Spyware support

Mobile Device Management support

Responds to client requests and provides technical support and training to end users

Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily

Review, maintain and enforce standard operating procedures

Able to determine the appropriate time to escalate complex inquiries to a senior technician

Qualification

Apple macOS supportWindows desktop supportJAMF 100Patch ManagementCompTIA A+/Net+Analytical skillsTroubleshooting skillsProblem-solving skillsTeam collaboration

Required

Associate degree in the field of computer science OR 1+ years of demonstrated experience troubleshooting current and previous Apple and Microsoft operating system(s)

Apple ACSP, Microsoft MCP, CompTIA A+/Net+ or equivalent relevant experience

JAMF 100 - Required

3+ years of experience with Mac OSX support

3+ years of experience Windows desktop support

Strong analytical, troubleshooting, and problem-solving skills

Ability to grasp IT concepts while following desktop support policies and procedures

Capable of working on tasks/projects individually and as part of a team

Staying current with new technologies and collaborate ideas

Ability to pass a Public Trust Background Investigation to handle sensitive, non-classified data