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American Savings Bank · 6 hours ago

Mgr, Service Desk & Application Operations

Honolulu, HI

Full-time

Onsite

Senior Level

$92K/yr - $118K/yr

7+ years exp

American Savings Bank is seeking a Manager for their Service Desk & Application Operations to lead front-line technology operations and production support functions. This role involves overseeing real-time operational support, incident response coordination, and ensuring operational readiness of applications.

BankingBitcoinFinancial Services

H1B Sponsor Likely

Responsibilities

Lead a modern Service Desk and Application Operations team focused on real-time operational support

Ensure high-quality incident intake, triage, escalation, and coordination across infrastructure, application, and engineering teams

Establish clear operational standards for:

Incident response

Production support

Operational handoffs

Drive a culture of proactive operations, accountability, and continuous improvement

Own real-time monitoring operations (“eyes on glass”) for:

Customer-facing applications

Internal business systems

Integrations and batch processing

Partner with engineering and platform teams to:

Improve alert quality and signal-to-noise ratio

Correlate events to business impact

Reduce reactive firefighting

Ensure rapid detection and response to service degradation before customers are impacted

Own day-to-day production application operations, including:

Application availability and health

Batch processing and job monitoring

Data flows and integrations

Serve as the primary operational interface between:

Service Desk / App Ops

Development teams

Platform and infrastructure teams

Ensure applications are operationally ready before and after releases

Support and operationalize production deployments executed via CI/CD pipelines

Partner with development teams to:

Validate deployment readiness

Ensure monitoring, alerting, and rollback mechanisms are in place

Support release-day execution and post-deployment stabilization

Oversee operational execution of:

Scheduled releases

Hotfixes

Emergency production changes

Ensure the Service Desk and App Ops teams are prepared to support systems immediately following deployments

Drive Automation for:

Incident enrichment

Event-to-incident workflows

Operational data exchange

Encourage Scripting, tooling and lightweight development to improve operational efficiency

Partner with engineering teams to embed observability into application design

Lead, coach, and develop a technically capable operations team

Encourage development of:

Scripting and automation skills

Application troubleshooting depth

Cloud and platform awareness

Build a team that can think like engineers while operating like operators

Ensure operational practices support ASB’s risk, security, and regulatory obligations

Provide operational evidence and incident context for audits and reviews

Maintain clear documentation of:

Operational procedures

Escalation paths

Incident outcomes

Qualification

CI/CD pipelinesApplication supportIncident responseScriptingCloud environmentsAutomation toolingPeople leadershipMonitoring platformsOperational documentationSoftware engineering collaborationRisk management

Required

Minimum seven (3) years of people leadership experience

Minimum five (7) years of IT Operations, application support, production systems management, incident response and operational command, production application support, monitoring and alerting platforms, CI/CD pipelines and modern deployment practices, and effective communication during high pressure operational events

Experience in financial services or other regulated environments

Hands-on experience with: Scripting or light development (Python, PowerShell, Bash, etc.), Automation and integration tooling, Cloud or hybrid environments

Familiarity with SRE or reliability-oriented practices

Experience partnering closely with software engineering teams

Company

American Savings Bank

Glassdoor3.5

American Savings Bank provides Personal Banking, Home Loans, Commercial Banking, Loans.

Founded in 1925

Honolulu, Hawaii, USA

1001-5000 employees

https://www.asbhawaii.com/

H1B Sponsorship

American Savings Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (2)

2022 (2)

2021 (2)

2020 (3)