Office Assistant / Client Services Support jobs in United States
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Senior Helpers · 2 hours ago

Office Assistant / Client Services Support

positionAlbuquerque, NM
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Senior Helpers is a growing in-home care agency serving seniors and their families. They are seeking a dependable, customer-service-driven Client Support & Operations Assistant to manage phones, billing support, and day-to-day operational gaps as they continue to scale.

Health Care

Responsibilities

Answer incoming calls from clients, caregivers, and referral partners
De-escalate concerns, listen empathetically, and route calls appropriately
Serve as a reliable “first line” support so schedulers and leadership can stay focused
Provide coverage through 5:00 PM on assigned days
Assist with billing and payroll tasks including:
Declined payments
Long-term care (LTC) insurance follow-ups
Deposits, refunds, and basic payment issues
Work closely with leadership to resolve issues efficiently
Step in when team members are out or overloaded
Assist with light scheduling support when needed
Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
Availability to support phones or urgent issues on weekends
Schedule is flexible and planned in advance when possible

Qualification

Customer serviceCommunication skillsBilling supportOrganizational skillsHealthcare experience

Required

Strong customer service and communication skills
Comfortable handling phones and difficult conversations
Organized, calm under pressure, and adaptable
Basic comfort with billing, payments, or administrative work (training provided)
Ability to triage issues and know when to escalate

Preferred

Experience in healthcare, home care, or customer support is a plus (but not required)

Benefits

Health Insurance + 401K

Company

Senior Helpers

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Glassdoor3.8
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Senior Helpers is a franchisor and provider of in-home senior care services for elderly individuals.
dateFounded in 2001
location
Lutherville Timonium, Maryland, USA
people-size10001+ employees
web-link
http://www.seniorhelpers.com/westjacksonville

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Comvest Credit Partners
2024-04-23Debt Financing
2024-03-21Acquired

Leadership Team

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Glen J. Scharfeld, M.S.
Owner/ CEO
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Julio Vazquez
Owner/ CEO
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Recent News

PR Newswire
Senior Helpers Named #1 Franchise in Senior Care for Second Year in a Row in Entrepreneur Franchise 500®
2026-01-14
Maryland Daily Record
Home care services provider expands to Anne Arundel County
2025-12-29
EIN Presswire
Senior Helpers Opens Doors in Castle Rock & Parker
2025-12-19
Company data provided by crunchbase