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Foundation Finance Company LLC · 1 day ago

Customer Service Specialist I

Rothschild, WI

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

Foundation Finance Company is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. The Customer Service Specialist I will respond to customer inquiries, troubleshoot problems, and handle complaints regarding the organization's products or services.

CreditFinanceFinancial ServicesLending

Growth Opportunities

Responsibilities

Handles incoming calls regarding customer account questions and performs callbacks on accounts as required

Processes routine over the phone payments for customers

Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods

Proficiently relay information to customers relating to interest, statements, and other account questions

Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions

Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks

Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management

Other duties as assigned by management

Qualification

Computer skillsVerbal communicationWritten communicationPersuasion skillsNegotiation skillsTyping skillsTactDiplomacyAttention to detail

Required

Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience

Strong computer skills including Word, Excel, Internet, email

Professional phone presence and excellent verbal and written communication skills

Strong persuasion and negotiation skills

Able to handle stressful conversations with tact and diplomacy to yield the desired results

Strong typing skills

Strong attention to detail

Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks

Benefits

Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).

401(k) with company match enrollment on day-one.

Paid, Sick and Volunteer Time Off

Paid Parental Leave Options

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible Work Environment with a casual dress code

Company

Foundation Finance Company LLC

Foundation Finance Company (FFC) provides both prime and subprime installment financing for dealers and retailers in a variety of industries including home improvement, windows, roofing, siding, remodeling, HVAC, turf and water treatment.

Founded in 2012