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Mid American Credit Union · 16 hours ago

Training and Development Specialist

Wichita, Kansas, United States

Full-time

Onsite

New Grad, Entry, Mid Level

$21/hr - $21/hr

0+ years exp

Mid American Credit Union is a member-owned institution focused on providing quality financial services. The Training and Development Specialist will be responsible for developing, coordinating, and conducting training for new and existing staff, while also facilitating process and product implementations.

BankingFinancial Services

Responsibilities

Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved

Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training. Continually work with supervisors to identify reinforcement training needs

Participate in process and product implementations and support as directed by management. Efforts may include, but not limited to functional analysis, system set-up, QA testing, documentation and training. Admin and subject matter expert tasks may include on-going staff support, resolution of report errors, release upgrades and vendor communication

Trains existing staff on on-going system enhancements and related policy/procedural changes

Maintain accurate and up-to date training manuals and develop a variety of learning and performance support solutions such as system simulations, multimedia visual aids, learning aids, user's guides and reference materials

Participate in the delivery of operations change management meetings, including preparation of materials, testing, delivery of content and follow-up requests. Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies. Analyze and document changing business processes; defines corresponding system changes to support business needs

Partner with subject matter experts to develop and maintain training curriculum and requirements including but not limited to; branch operations including new accounts and lending, teller activities, back office operations, product knowledge, account servicing and relationship building skills

Conduct needs assessments to diagnose training and development needs of existing staff. Develop programs to address specific needs. Provide on-going staff support by answering questions on function, features and usage of assigned systems

Qualification

Training developmentProcess implementationCurriculum developmentMicrosoft OutlookEmpathyPatienceCommunication skillsOrganization skills

Required

High School Diploma or GED required

Six months to two years of similar or related experience, including time spent in preparatory positions

Proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel)

Member service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization

Must be able to travel up to 20% of time up to five consecutive days and four nights out of town