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CORE Occupational Medicine · 6 hours ago

Remote Client Services Account Representative

United States

Full-time

Remote

Entry Level

1+ years exp

CORE Health Networks is the recognized leader in Integrated Occupational Medicine Services, providing solutions to occupational healthcare needs. They are seeking a full-time Client Services Account Representative to support clients throughout the occupational medicine management process.

Emergency MedicineHealth CareMedicalStaffing Agency

Responsibilities

Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records

Provide effective ongoing communication and high-quality customer service to all client and clinic contacts

Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records

Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis

Track and submit of x-rays and collaborate with the vendor to resolve errors on a timely basis

Issue employee letters per client protocols, with special attention to dates of services and logging protocols

Monitor employee DOT documents and cards, with special attention to expiration dates

Schedule employee physicals, as need

Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services

Coordinate onsite medical surveillance services when needed

Facilitate invoice review and verification

Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed

Qualification

Customer serviceAttention to detailMicrosoft OfficeHealth information managementEnglish

Required

High School Diploma or GED Required

One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration

Proficiency in English and Microsoft Office

Customer service orientation

High degree of accuracy and attention to detail