Apply on Employer Site

Duquesne Light Company · 3 weeks ago

Manager, Credit & Collections

Pittsburgh, PA

Full-time

Hybrid

Mid, Senior Level

7+ years exp

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy. The Manager of Credit & Collections will lead a team of Credit Analysts, overseeing the credit and collections process while ensuring compliance with regulations and business strategy.

Electrical DistributionEnergyEnergy Efficiency

Comp. & Benefits

Responsibilities

Develop and implement the credit and collection policies and procedures for all customers that balance satisfying regulations with forward-thinking cost-effective credit strategies

Responsible for leading any redesign of the collection process and customer segmentation profiles due to the implementation of new state and federal laws, technology improvements, or strategic focus changes

Manage strategic cross-functional partnerships with Legal and Strategic Customer teams to ensure customer balances are addressed as appropriate

Lead the development, design, and maintenance of processes required to capture data to provide daily, weekly, monthly and annual reports relating to credit and collection for internal and PUC reporting requirements

Provide expertise to guide analyst responses to daily questions and discussions within the company relating to PUC credit regulations, CSR inquiries, and field service issues for credit-related service orders

Identify opportunities and lead projects leveraging technology, staff and training to improve overall debt collection practices

Supervise and develop Credit Analysts in the performance of credit and payment processing activities

Manage relationships with third party vendors and outside bankruptcy counsel to discuss objectives, reporting requirements, litigation, inquiries, system upgrades and performance reviews

Process invoices, manage and track performance, aid in RFP process, and periodically review contracts for third party vendors, including banking and payment processing partners

Provide oversight of customer payment channels and payment-related customer communications to ensure timely and accurate processing of payments and prevent customer confusion

Develop new payment channels as appropriate to meet customer need and align with overarching strategy

Lead cross-functional collaboration with Finance for monthly and yearly general ledger and closing activities

Maintain a balanced bank and CRM and manage timely exception processing

Qualification

CreditCollections managementFinancial analysisData managementPUC regulations familiarityLeadership capabilitiesProject schedulingInterpersonal skillsCommunication skillsDecision making