Sevita · 1 month ago
Operations Management Regional Director
Columbus, OH
Full-time
Onsite
Director/Executive
$85K/yr - $85K/yr
7+ years expSevita is a leading provider of home and community-based specialized health care, dedicated to helping individuals with intellectual and developmental disabilities live fulfilling lives. The Operations Management Regional Director oversees the operations of a large region, ensuring alignment with business goals and managing service quality, financial performance, and stakeholder relations.
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Responsibilities
Oversees the operations of a large region within a state with revenues of around $15 million
Implements the strategic direction for operations and ensures alignment with the state business goals and objectives
Oversees the quality of services provided including implementing initiatives to improve quality
May manage a support functions team (e.g., HR, QA, Finance, health, maintenance, etc.)
Provides leadership including direct supervision of Area Directors and/or Program Directors, and the regional support team; implements Sevita employee practices; oversees regional safety and workers’ compensation implementation; approves involuntary terminations and reviews written warnings
Collaborates with Talent Acquisition (TA) team on regional hiring needs; instructs Area Directors to submit position request form
Recruits, hires, and interviews Area Directors; communicates all decisions on candidates to TA team
Consults with Area Directors and TA teams on hiring of Program Directors
Monitors new hire retention and coaches Area and Program Directors on new hire training and onboarding to ensure new hires are set up for success; provides orientation, training, and guidance to Area Directors; delivers training as a facilitator as needed for team (i.e., state-wide initiatives); coaches ADs on ongoing training efforts
Responsible for the financial performance of a regional business unit, reviews financial statements, oversees regional purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, and ensures billing compliance and documentation
Oversees regional overtime dashboard, including ensuring requisitions are open for aliases with overtime, high overtime utilizers are being monitored, etc.; implements strategies to manage overtime
Safeguards individuals’ funds and ensures compliance within region
Coordinates with marketing to fulfill collateral, social media, virtual tours, and other marketing needs within their regions
Oversees relationship with state referral partners (MCOs, state referrals) and escalates potential issues (e.g., unresponsive case manager, etc.); approves referral decisions to admit individuals into our services, removing escalated barriers to serving individuals
Monitors census and referral dashboards, reviewing progress against census targets, analyzing admissions, discharges, and leave days trends, and ensuring timely and proactive response and thorough placement decision making; identifies and implements corrective actions to address census challenges in their regions (i.e., staffing/training need, referral/marketing need, process or system improvements, etc.)
Implements the strategic direction for the region and ensures alignment with the state business goals and objectives; implements regional core growth strategy to increase volume; executes strategic plans to achieve growth targets
Responds to local requests for proposals to address payer needs; identifies and participates in new start development initiatives as appropriate; and identifies potential acquisition partners
Maintains and fosters relations with the community, referral partners, and funders
Maintains and fosters relations with local government authorities such as counties, regional centers and managed care contractors; coordinates, encourages, and bolsters engagement for their teams to participate in advocacy efforts (e.g., advocacy days, town halls, etc.); participates in provider association meetings; and lobbies on behalf of individuals receiving services and Sevita as appropriate
Implements regional strategies to maintain and foster relations with individuals receiving services, families, and guardians; oversees implementation of individuals supported satisfaction surveys, and implements enhancement plans as appropriate
Oversees regional quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individuals supported needs; and oversees regional incident reporting
Oversees regional implementation of incident management protocol; ensures timely incident reporting and corrective action; reviews trends; develops and implements responses; and may assist with regional investigations
Maintains licensing and compliance for regional services and supports; assures timely and accurate documentation; oversees regional implementation of Sevita compliance plan; and reviews correction orders and approves regional compliance plans
Oversees development and implementation of regional health and safety programs for individuals receiving services and employees; directs supervision of nursing contracts and/or nurse supervisor as applicable
Directs regional maintenance program
Performs other duties and activities as required, including backfilling roles under your supervision
Manages and supervises Area Directors and/or Program Directors, and the regional support team and assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities
Qualification
Required
Bachelor's degree and Master's degree in Business or Human Services, other education and experience as required by state
Seven to ten years of related experience with significant management experience in the human services industry
Licensure(s) as required by state
Other certification(s) and/or training(s) as required by the state and/or service line
Company
Sevita
Sevita is a national network of local health care and human services provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Helming
Operating Group CFO (Senior Services)
Chris Hicklin
IT Business Partner, Director
Recent News
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