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Hackensack Meridian Health · 2 hours ago

IT Operations Analyst I - Digital Technology Services

Neptune City, NJ

Full-time

Onsite

New Grad, Entry Level

$72K/yr - $72K/yr

0+ years exp

Hackensack Meridian Health is dedicated to helping patients live better, healthier lives through a culture of connection and collaboration. The IT Operations Analyst I will assist with system administration tasks, including network troubleshooting and incident management, while supporting data center operations and ensuring system integrity.

Assisted LivingHealth CareHealth DiagnosticsHospitalMedical

Responsibilities

Performs data center operations system monitoring, including application and network systems that process in a 24x7x365 environment

Supports data center infrastructure by installing, maintaining and repairing hardware in order to accommodate

Assists with the management of data center operations owned inventory

Performs daily health checks and period inspections of data centers to proactively certify the state of systems and services

Works under supervision to monitor security-relevant logs and alerts for signs of compromise, attack, or system misuse and policy violations

Teams with third party MSSP to perform Tier-2 triage and collect related data from various network and system analysis systems

Ensures all alerts are logged, monitored, interpreted, analyzed, and investigated

Analyzes network flow data for anomalies and correlates reporting with enterprise-wide network activity

Troubleshoots and resolves incidents using documented procedures

Provides escalation status notification throughout the enterprise on service impacting events

Tracks and updates events in a ticketing system in a clear and efficient manner

Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability

Creates, documents and amends processes for future use in our knowledge base

Other duties and/or projects as assigned

Adheres to HMH Organizational competencies and standards of behavior

Qualification

Data center operationsIncident managementNetwork troubleshootingChange managementPowerCooling managementCapacity planningComptia A+ certificationComptia Network+ certificationComptia Security+ certificationCommunication skillsDetail-oriented

Required

Bachelor`s degree in management information systems, information technology, computer science, related degree, and/or applicable technical certificate and/or equivalent related experience

Basic understanding with 0-2 years of relevant Information Technology experience

Excellent written and verbal communication skills as well as detail-oriented