ExecutivePlacements.com ยท 2 days ago
Customer Relationship Manager - REMOTE
United States
Contract
Remote
Senior Level
5+ years expExecutivePlacements.com is currently seeking a Customer Success Manager to drive the adoption of audio AI technology. This role involves engaging with customers to enhance their experience and collaborating with various teams to achieve commercial outcomes and sustained revenue growth.
Human ResourcesOnline PortalsRecruiting
Responsibilities
Drive adoption of the audio AI platform across Southern Europe
Administer onboarding and enablement tactics for various products
Analyze product usage and performance to identify and address issues
Collaborate with Sales, Engineering, and Customer Success leadership
Identify expansion opportunities and drive renewals and upsells
Measure success through Gross Revenue Retention and Net Revenue Retention
Qualification
Required
5+ years of Customer Success or Account Management experience in complex B2B SaaS
Fluent in Italian or Spanish and English
Experience with AI agents and API integrations
Proven track record in driving revenue outcomes
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Understanding of the Southern Europe market landscape
Self-motivated and capable of working independently
Benefits
Innovative culture with a focus on defining the trajectory of AI.
Dynamic growth paths and opportunities to drive impact.
Proactive support for professional development.
Annual stipend for social travel with colleagues.
Annual company offsite in different global locations.
Monthly co-working stipend for remote workers.
Company
ExecutivePlacements.com
Online recruitment
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase