Quad · 1 month ago
Health Center Lead, RN
132 Ashley Furniture, Advance, NC, 27006, US
Full-time
Onsite
Mid, Senior Level
3+ years expQuadMed is looking for a Health Center Lead to join our team in North Carolina. The Health Center Lead is a hands-on, patient-facing role responsible for delivering high-quality direct patient care while supporting the efficient day-to-day operations of the health and wellness center.
AdvertisingContentDigital MarketingManufacturingMarketingPrinting
Responsibilities
Assists with handling day-to-day operational issues including the handling of patient complaints
Works with Operation Leadership to maintain and improve operations within the health center
Assists with staff scheduling, helping to maintain timely updates to calendar and communicating staffing changes as needed. Requests backfill as needed for staff absences
Ensure completion of E-logs, work queues, supply ordering
Follows and enforces clinical and organizational policies and procedures
Maintains patient confidentiality and supports organizational HIPAA policies
Educates and enforces all safety/OSHA policies and procedures
Assists Operations Leadership with staff performance reviews by providing feedback
Participates in and supports Operations Leadership with staff disciplinary actions as needed
Participates in the training and skill development of all staff
Acts as an effective communicator and liaison on the day-to-day operations with both patients and leadership
Ensures top notch customer service by working closely with staff to help them meet and exceed patient’s and client’s expectations
Aids with and completes incident reports as needed
Performs other duties as assigned
Maintains EHR Super User status; provide Super User support to health center team and others as needed
Monitors health center environment; works with Operations Leadership and other departments to quickly resolve day to day issues; escalates appropriately and presents solutions to Operations Leadership
Qualification
Required
High School diploma or equivalent
Graduate from an accredited program for one of the following: Registered Nurse (RN)
At least three (3) years of clinical experience required
Current CPR (BLS) certification or must be obtained within 60 days of hire
Active, unrestricted licensure or certification in the applicable specialty, as required by the role and state of practice (if applicable)
Proficient in request and receipt systems to assist with the timely procurement of clinic supplies
Excellent oral and written communication skills along with the ability to listen, understand and influence
Requires great attention to detail, proficient management and patient education skills, excellent problem-solving skills, and process management
Candidate must be self-motivated, and excellent listener, flexible and organized
Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion
People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups
Champion organizational innovation and improve innovation capabilities across the team
Support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance
Respond effectively and meet time deadlines and perform effectively and decisively under pressure
Positive role model for clinic staff
Communicate effectively with staff, patients, patient families or caretakers, physicians and others' ability to coordinate and maintain patient satisfaction
Possesses strong computer skills including experience with MS Word, Excel and Power Point
Preferred
One (1) year of leadership experience preferred
Familiarity with practice management software and electronic medical records strongly preferred
Company
Quad
Quad is a marketing agency that helps brands reimagine their marketing to be streamlined and flexible.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Flagstar Financial
2025-08-21Post Ipo Debt· $35M
2025-03-17Acquired
2014-04-28Post Ipo Debt· $1.9B
Leadership Team
Tony Staniak
Chief Financial Officer and Treasurer
Dave Honan
Executive Vice President & Chief Operating Officer
Recent News
2025-11-05
Company data provided by crunchbase