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Chippewa Valley Technical College · 4 hours ago

Community Engagement Systems Administrator

Eau Claire, WI

Full-time

Onsite

Entry, Mid Level

$62K/yr - $77K/yr

2+ years exp

Chippewa Valley Technical College is seeking a Community Engagement Systems Administrator to manage the operations and optimization of CRM systems within the college's strategic communications and engagement functions. This role involves configuring and maintaining systems, collaborating with various teams, and ensuring data integrity while supporting the institution's strategic objectives.

Education Management

Responsibilities

Configure and administer CRM systems to meet organizational needs

Collaborate with IT and business units to develop technical solutions, prioritize requests, and ensure seamless integration

Act as liaison between technical teams and non-technical stakeholders, translating business requirements into system configurations

Lead implementation, testing, and documentation of new features, and system upgrades

Manage relationships with consultants and vendors to support technology upgrades

Ensure compliance with institutional, state, and federal regulations related to data management and communication

Provides support and back up coverage to leaders of supported areas in operational matters related to systems and processes

Monitor and maintain data integrity with specific attention to CAN-SPAM and FERPA regulations

Build and maintain queries, dashboards, and reports to support engagement campaigns, business development, and strategic decision-making

Manage configuration of constituent and account record objects, ensuring accurate tracking of communications, interactions, and engagement history across all touchpoints

Develop and maintain standard operating procedures, training materials, and end-user documentation

Provide direct support for troubleshooting, bug resolution, and user adoption across CRM functionalities

Provide training and onboarding support for new staff for supported systems

Actively participate in CRM user groups and CRM governance team to ensure transparency and continuity of systems

Manage system improvement and optimization projects across multiple business units

Support strategic initiatives by analyzing data and providing actionable insights

Qualification

CRM systems administrationData integrity managementProject managementSalesforceOffice 365 SuiteTeam collaborationConflict resolutionEffective communicationCritical thinking

Required

Associate degree in IT, Business, or related field with a minimum of five years of relevant work experience; OR a bachelor's degree in IT, Business, or related field with a minimum of two years of relevant work experience

Minimum two years relevant work experience with ERP or CRM systems required

Ability to work effectively in a team environment as well as the ability to work independently toward organizational goals

Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues

Ability to resolve conflicts

Ability to interpret and communicate College policies and procedures

Ability to work a flexible schedule and travel to various campuses

Ability to utilize technology and report-writing tools to enhance productivity and communication

Ability to manage projects focused on timelines, project deliverables, etc

Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices

Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives

Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience

Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds

Preferred

Salesforce preferred but not required

Benefits

3 – 4 weeks of paid vacation time based on years of service

11 paid holidays

Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers)

Paid summer break - the week of July 4th

4 paid personal days

3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)

Paid bereavement time

Paid volunteer time

Tuition reimbursement up to $2,500 annually (eligibility requirements apply)

Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA

Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance

$2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source

Dental insurance for employee, spouse, and dependents

Vision insurance for employee, spouse, and dependents

Life and long-term disability insurance premiums paid by CVTC

Wisconsin Retirement System (WRS), CVTC matches 6.95%, vested at 5 years of credible service

403(b) tax deferred annuity program

457(b) deferred compensation plan

Section 125 flexible spending accounts

Employee Assistance Program (EAP)

Professional development

Certified Gold Level Family Friendly Workplace (FFW)

Access to expansive collection of college and public library resources for personal and professional use

Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups