Blick Art Materials · 7 hours ago
Customer Care Representative
Galesburg, IL
Full-time
Onsite
New Grad, Entry Level
$17.25/hr - $17.25/hrBlick Art Materials is the largest and oldest provider of art supplies in the United States, founded in 1911. They are seeking a Customer Care Representative to handle inbound customer inquiries and provide exceptional service in a fast-paced environment.
Retail
Responsibilities
Conduct customer interactions in a friendly, courteous, and professional manner
Analyze customer needs and provide accurate information regarding pricing, delays, and product details
Key orders quickly and accurately while maintaining attention to detail
Perform basic mathematical calculations during order entry
Route calls to other departments to ensure exceptional customer service
Troubleshoot customer issues related to online ordering, tracking, order accuracy or account access
Identify recurring issues and escalate trends to leadership
Maintain accurate customer records in CRM systems
Meet or exceed performance metrics such as call quality, handle time, and customer satisfaction
Protect customer privacy by following all data security and confidentiality guidelines
Participate in ongoing coaching and training to maintain high service standards
Adapt quickly to changes in procedures, systems, and product offerings
Upsell additional merchandise when appropriate
Follow all company policies and procedures as outlined in the Employee Guidebook
Work every other weekend (Saturday and Sunday)
Consistent attendance and punctuality to support team scheduling
Flexibility to work extended hours during peak seasons or promotional periods
Perform additional duties as assigned
Qualification
Required
High school diploma or GED or currently pursuing either
Strong organizational, listening, and decision making skills
Excellent written and verbal communication abilities
Ability to multitask while maintaining accuracy and professionalism
Proficiency with keyboarding and 10 key number pad
Ability to work effectively with team members, especially during peak order and shipping periods
High attention to detail when entering orders or updating customer accounts
Ability to de escalate challenging interactions using empathy and problem solving
Comfortable working in a metrics driven environment
Strong time management skills to balance calls, documentation, and follow up tasks
Ability to learn new software quickly and navigate multiple systems during live call
Ability to work independently while staying engaged and productive
Reliable high speed internet connection suitable for remote voice communication
Ability to work with dual monitors and multitask across several applications
Familiarity with email, chat, and ticketing systems used in customer support
Comfort using headsets, softphones, and VoIP tools for inbound and outbound calls
Maintaining a quiet, distraction free workspace suitable for professional customer interactions
Consistent attendance and punctuality to support team scheduling
Flexibility to work extended hours during peak seasons or promotional periods
Able to work in office in our Galesburg, IL location
Benefits
Medical/Dental/Vision Insurance
401K & Profit Sharing Plan
Incentive Bonus Plans
Paid Holidays & Paid Time Off
Paid Parental Leave
Short-Term/Long-Term Disability
Company
Blick Art Materials
Blick Art Materials is the largest and oldest provider of art supplies in the United States with more than 65 retail stores nationwide.
Founded in 1911
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Buchsbaum
Chief Executive Officer
Farbod Sedaei
DIRECTOR OF BUSINESS INTELLIGENCE, PRICING INTELLIGENCE AND DB ADMINISTRATION
Recent News
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2025-08-13
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2025-03-09
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