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Federal Reserve Bank of San Francisco · 2 months ago

Communications Center Dispatcher/Operator

Kansas City, MO

Full-time

Onsite

New Grad, Entry Level

$35K/yr - $62K/yr

0+ years exp

The Federal Reserve Bank of Kansas City is seeking to hire multiple Law Enforcement Communications Center Dispatch/Operators. The role involves operating law enforcement multi-channel radio consoles and managing emergency communications while providing strong customer service and maintaining contact with law enforcement officers during critical situations.

BankingFinanceFinancial Services

No H1B

Responsibilities

Answers, evaluates, and prioritizes incoming telephone calls

Effectively communicates with a variety of audiences including Federal Reserve Law Enforcement Officer (FRLEOs), Facilities Management, and Business Continuity

Dispatches FRLEOs to routine calls for service, emergencies, critical incidents and life-safety events

Provides critical information (evacuation, medical instructions, etc.) to people calling the Law Enforcement Communications Center

Enters data into the Department Computer Aided Dispatch (CAD) / incident management software program; tracks and maintains locations of FRLEOs during an assigned shift

Monitors and prioritizes critical life-safety alarm systems, radios and telephones, including fire, medical, intrusion detection, access control and suspicious activity from multiple Tenth District Federal Reserve facilities; also monitors severe weather alert systems, the Homeland Security and Federal Reserve System threat alert system

Maintains close contact with FRLEOs and communicates with other law enforcement staff (including management) via radio, telephone or computer. May be responsible for communicating with FRLEOs at multiple Tenth District Federal Reserve locations during all or part of a shift

Communicate with other criminal justice agencies, local fire/EMS departments in multiple metro areas within the Tenth District via telephone or radio to coordinate response to incidents involving FRELOs and Bank facilities

Retrieves information from automated and hardcopy files/sources in response to queries from law enforcement and Bank staff, and other Federal Reserve Law Enforcement units

Inputs, updates, requests, transmits and queries information from a variety of law enforcement databases for information, wants/warrants, intelligence, driver’s license and vehicle information, etc. Routinely operates the National Criminal Information Center (NCIC) system

Reads/interprets maps, building layouts, basic fire system designs, etc. in order to provide direction or information to FRLEOs and external first responders, when applicable

Prepares and distributes (radio, computer or hardcopy) urgent and routine law enforcement bulletins (BOLO) and information

Creates and maintains dispatch and law enforcement activity logs in approved automated systems, including Computer Aided Dispatch (CAD) and Incident Management system

Communicates in a clear, concise and calm manner on the radio, telephone and in-person during both routine and emergency situations; gives public address announcements in situations requiring building evacuations

Assists in maintaining document storage and retrieval systems

Qualification

Dispatch center technologyPhysical security systemsComputer Aided Dispatch (CAD)Interpersonal skillsCustomer service skillsMulti-tasking abilityWork under stressComputer skillsOral communication skillsWritten communication skillsAttention to detailTeamwork

Required

Typically requires at least 0-3 years of relevant experience

High school diploma or GED

Strong interpersonal skills

Strong oral and written communication skills

Excellent customer service skills

Ability to understand and follow policies and procedures and clearly explain those to others

Strong attention to detail

Ability to multi-task

Intermediate computer skills with the ability to learn new applications and systems

Demonstrated ability to work well under stress independently and in a team environment

Preferred

Previous experiences with physical security systems (e.g., CCURE) and other dispatch center technology (e.g., Omnigo, NiceVision, Genetec)

Company

Federal Reserve Bank of San Francisco

Glassdoor3.6

We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.

Founded in 1913

San Francisco, California, USA

1001-5000 employees