Gong · 2 hours ago
Analyst, Professional Services
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$74K/yr - $100K/yrGong is a company that leverages AI to enhance revenue teams' performance. As a Business Analyst on the Professional Services team, you will manage customer programs, uncover insights, and facilitate project delivery while thriving in a dynamic, customer-facing environment.
Artificial Intelligence (AI)CRMEnterprise SoftwareInformation TechnologyMachine LearningSalesSoftware
Responsibilities
Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity
Forecast work and allocate program resources with customer buy-in
Ensure program deliverables meet the highest quality standards
Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization
Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches
Provide regular communications (verbal and written) to executive leadership, project teams, and customers
Identify, document, and proactively mitigate program risks
Ideate and develop new program deliverables that elevate the team process through measurable outcomes
Contribute to practice development initiatives
Qualification
Required
Bachelor's degree in Business, Economics, Analytics, or a related field (or equivalent experience)
Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets
Exposure to or experience with project management methodologies (school, internships, or work experience)
Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies
A curious mindset, strong attention to detail, and a passion for solving problems with data
Excellent communication, interpersonal skills, and eloquent writing skills
Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support
Willingness to travel
Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Company
Gong
Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Gong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$583MKey Investors
Franklin TempletonCoatueSequoia Capital
2022-07-01Secondary Market
2021-06-03Series E· $250M
2020-08-12Series D· $200M
Leadership Team
Amit Bendov
CEO and Co-Founder
Kelly Wright
President and COO
Recent News
Index Ventures
2025-12-15
Company data provided by crunchbase