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American Express · 11 hours ago

Associate-Digital Product Management

New York, NY

Full-time

Hybrid

New Grad, Entry Level

$78K/yr - $125K/yr

American Express is a leading global payments company with a rich history of innovation. The Associate-Digital Product Management role involves supporting product consultancy and driving partner support for the Network & Acquirer Solutions team, focusing on payment products and operational requirements.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS

Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners

Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches

Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products

Develop and maintain documentation, including FAQs, to support internal and external stakeholders

Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions

Create product toolkits and resources to enhance agility and accelerate time-to-market

Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles

Qualification

Payments industry knowledgeProduct functionality expertiseTokenization understandingCross-functional collaborationCommunication skillsProblem-solving skillsStrategic thinkingCustomer experience focus

Required

Strong understanding of the payments and card industry

Expertise in articulating product functionality and demonstrating technical acumen. Understanding of tokenization is added advantage

Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus

Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs

Ability to learn new tools and processes and deliver consultancy to internal as well as external partners

Self-motivated and proactive, with a high degree of autonomy and accountability

Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions

Passionate about new payments technology, innovation, and customer experience

Ability to effectively prioritize and manage the completion of tasks