Chenega Corporation ยท 4 days ago
Junior Helpdesk Specialist
Springfield, VA
Full-time
Onsite
Entry Level
1+ years expChenega Corporation is a company that provides integrated enterprise IT support to Federal customers. The Junior Helpdesk Specialist is responsible for delivering superior customer service and technical assistance to clients contacting the IT Service Desk, ensuring issues are resolved efficiently and effectively.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in providing technical assistance and support related to computer systems, hardware, or software
Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions
Respond to email or chat messages for customers seeking help
Walk customers through the problem-solving process
Run diagnostic programs to resolve problems
Follow up with customers to ensure issue(s) were resolved
Gain feedback from customers about system usage
Run reports to determine malfunctions that continue to occur
Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk
Utilize Attempt First Call Resolution (FCR) for all requests received
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution
Other duties as assigned
Qualification
Required
Bachelor's Degree OR
Associate's Degree OR
High School Diploma and 1+ years of Information Technology experience OR
3+ years of Military experience OR
1+ years of experience in a government agency work environment
Relevant experience with the following: Operational experience with ServiceNow, Experience within the Intelligence Community
Exhibit excellent customer service, organizational, and time management skills
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
TS/SCI clearance required
Preferred
Ability to obtain CI Poly clearance
Ability to work shift hours. Shift will be identified upon hire
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor
Previous customer service experience strongly desired
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
Benefits
Professional development plan
Well-being programs
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
Company data provided by crunchbase