CSAA Insurance Group, a AAA Insurer · 2 weeks ago
Auto Claims Adjuster- Remote
United States
Full-time
Remote
Entry Level
$25.32/hr - $33.71/hr
2+ years expCSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. As an Associate Auto Claims Advisor, you will handle non-injury claims, verify and explain coverages, conduct liability investigations, and keep customers informed about their claims status.
AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency
No H1B
Responsibilities
Investigates, evaluates, negotiates and settles auto and property damage claims
Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines
Manage an inventory of claims
Opens claims and acquires required information and loss details from the insured, claimant and other involved parties
Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer)
Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities
Ensures compliance with specific state regulations, policy provisions and standard operating procedures
Arranges, handles and pays repair, rental, towing, total losses and negotiates storage
Applies knowledge of estimating standards ranging from minor to moderate complexity
Paid 14-week virtual training that is a combination of classroom and hands on job training
Training is Monday-Friday from 800am-500pm Pacific Time
Training starts on 03/23/2026
Qualification
Required
High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features
Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement
May require Adjusters license as required by state
Preferred
2+ years of customer service experience in a fast-paced setting
Empathy, Adaptability, Time Management, Organization
Property and Casualty industry experience preferred
Flexibility to work any shift during the operating hours of 530 a.m. to 7 p.m. PST, which may include evenings and/or weekends
Outstanding interpersonal and strong computer navigation abilities
Ability to handle several tasks simultaneously
Bilingual a plus
Shows respect for differences through excellent communication skills with people from an array of backgrounds
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Benefits
Annual bonus eligibility for most roles
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Zukerman
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Digital Insurance
2025-10-23
2025-10-04
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