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Lufthansa Cargo · 1 day ago

Office Lead Agent On-site

Chicago, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Lufthansa Cargo is a leading air cargo company, and they are seeking an Office Lead Agent to oversee cargo and mail documentation. The role involves supporting and guiding Office Agents while ensuring smooth operations on-site.

AerospaceLogistics

No H1B

Responsibilities

Documentary Acceptances

Shipment Data Capture

Prioritization of Export Build-up and Import Breakdown

Preparation of Export and Import documentation (Manifest, AWBs)

Handling of irregularities (MSCA, MSAW, FDCA, damages)

Preparation NOTOC

Close out flight

Handling of irregularities (MSCA, MSAW, FDCA, damages)

Customer contact (Notify customer)

Hand over AWB and Docs to customer

Debit charges

Assists the Cargo Supervisor in monitoring the Office Agent Junior

Provides feedback to Office Supervisor

Provides Support to Office Agent

Supports, co-operates, and communicates with all colleagues

Participates in staff briefings

Perform all other duties assigned or delegated by supervisors

Qualification

Warehouse handling experienceQualification according to CHM / GOMFluency in EnglishProficient in MS OfficeManage constant time pressureManage high stress levels