Apply on Employer Site

American Express · 2 hours ago

Senior Manager-Digital Product Management

New York, NY

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

5+ years exp

American Express is a company with a long history of innovation and a commitment to supporting its customers and colleagues. They are seeking a Senior Manager in Digital Product Management to evolve their token product suite, focusing on enhancing the payments experience and driving customer engagement through innovative product development.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Design new products, features, and experiences for target customer personas leveraging external and internal data and insights

Define business requirements and collaborate with partner delivery teams to refine product features. Partner with architects and engineers to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities

Collaborate with internal teams to shepherd product enhancements through new product development processes and advocate to create the best customer and business outcomes

Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog

Collaborate with stakeholder teams to deliver go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing

Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution. Represent network interests in leading external industry forums

Qualification

Product ManagementData AnalyticsPayments Industry KnowledgeStrategic Thought LeadershipCustomer FocusRelationship ManagementIntellectual CuriosityCritical ThinkingEffective CommunicationCollaborationPositive Attitude

Required

5+ years in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics

Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions and build consensus for key initiatives

Demonstrated critical thinking and problem-solving ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems

High level of comfort with data and analytics, with experience using data to drive decision making and product improvement

Ability to identify customer personas and develop features that solve distinct customer needs and deliver best-in-class customer experiences

A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story

Strong external and internal partnership skills; proven track record to partner with senior leaders a plus

Ability to communicate effectively at all levels, including concise verbal and written executive-level communications. Strong ability to stay connected to remote partners and stakeholders

Ability to collaborate and build strong relationships with internal and external stakeholders to deliver value beyond traditional means

Ability to succinctly describe the latest trends and provide thought leadership on their relevance to American Express

High energy and an optimistic attitude