CUSTOMER SERVICE REPRESENTATIVE 2 jobs in United States
cer-icon
Apply on Employer Site
company-logo

State of Arizona · 4 hours ago

CUSTOMER SERVICE REPRESENTATIVE 2

The Arizona Department of Veterans' Services is dedicated to serving and honoring veterans, service members, and their families. They are seeking compassionate Restorative Nursing Assistants to provide direct care services to veterans and assist in their mobility and independence.

GovernmentOffice AdministrationPublic Relations
badNo H1Bnote

Responsibilities

Provide restorative nursing services as designated by the Licensed Nurse and/or Therapist to assist residents to increase independence in mobility
Assist and instruct Certified Nursing Assistants in the proper delivery of ADL care such as transfers, positioning, exercise, feeding, toileting, and the proper use of assistive devices
Document resident’s participation and response to restorative nursing care
Complete and record residents weights on a weekly or monthly basis
Maintain stock or equipment and a safe, neat, and efficient working environment
Remain actively involved in AMS processes such as Huddle Boards, Problem Solving, Job Breakdown Sheets, Success Tracking, and Standardized work
Participate fully in the QAPI process, our Quality Assurance and Performance Improvement program mandate by CMS

Qualification

Restorative practicesPhysical therapy techniquesBasic medical terminologyTherapeutic equipment operationMotivating residentsEffective communicationTeam collaboration

Required

Active certification as a Certified Nursing Assistant in Arizona
A valid fingerprint clearance card issued by the Arizona Department of Public Safety
Possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment
Knowledge of restorative practices and techniques of group and individual programs
Knowledge of principles, methods, materials and equipment used in physical therapy, occupational therapy and/or speech language pathology
Knowledge of hazards for residents during treatment, precautions to be observed in lifting and moving residents, and if necessary, precautionary, and remedial measures
Knowledge of basic medical and rehabilitation terminology, documentation and reporting practices
Skill in motivating residents to maximize participation as deemed appropriate by individual treatment plans
Skill in establishing and maintaining effective working relationships with residents, coworkers and residents' families
Skill in observation of resident response to interventions and programs
Skill in demonstrating various therapeutic interventions
Skill in demonstrating proper application or use of assistive devices and equipment
Ability to lift and reposition residents without restrictions
Ability to identify abnormal or unusual responses or conditions of residents that require reporting to the licensed nurse
Ability to operate a variety of therapeutic equipment

Preferred

Experience in a healthcare environment
Previous experience as a Certified Nursing Assistant in a skilled nursing facility
Completion of an on-the-job restorative aide orientation program

Benefits

Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Company

State of Arizona

twittertwittertwitter
company-logo
As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
linkedin
leader-logo
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
linkedin
Company data provided by crunchbase