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BigIron · 1 hour ago

Customer Service Representative

Omaha, NE

Full-time

Onsite

New Grad, Entry Level

BigIron is a swiftly expanding auction company looking to add a Customer Experience Advocate to their team. This role is essential in providing accurate information and effective solutions to enhance the customer journey on the BigIron Auction Platform.

E-CommerceInternet

Responsibilities

Assists customers by providing support through answering questions, completing account maintenance, or completing other administrative tasks using internal tools and applications

Connect and communicate with internal teams to ask or answer questions to address customer-facing issues

Recognize opportunities with every customer (internal or external) engagement, making discretionary decisions that support the customer experience while balancing company goals or policies

Suggest department improvements to processes to the Customer Experience Supervisor

Actively participates in team meetings, both on a departmental level and at a company level

Demonstrates an understanding of any training content and implements experience in day-to-day work activities

Complete other duties assigned and take on special projects as necessary

Qualification

Customer service experienceMicrosoft Office proficiencyCRM software experienceCommunicationEmpathyAttention to detailCritical thinkingProblem-solving

Required

Associates degree preferred, or combination of work-related customer service preferred

Self-starters, who recognize workloads to ensure that essential functions are addressed effectively and make appropriate adjustments when needed to help team workloads

An excellent communicator, both written and spoken, and is willing to over-communicate (with both customers and team.)

A strong attention to detail and accuracy, with a willingness to dive into complex problems or situations to achieve balanced outcomes

Dedication and sense of accountability with an ability to think critically and to suggest or implement new ideas along with creative solutions when appropriate

Patience, and empathy, with a sense of curiosity to go beyond what internal and external customers expect

Experience or proficiency with using Microsoft Office, CRM software such as HubSpot, and a keen ability to learn how to use various software applications