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Flying Food Group · 2 days ago

Account Manager

New York, NY

Full-time

Onsite

Mid Level

$66K/yr - $66K/yr

Flying Food Group is a company focused on providing high-quality food service solutions. They are seeking an Account Manager to ensure smooth operations, maintain customer relationships, and address any operational issues that may arise.

E-CommerceFood and BeverageHospitalityRetailTravel

Responsibilities

Receive, respond and follow up on crew comments and other performance measurement systems implemented by the customer

Follow up with the proper department to ensure all open issues are resolved

Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation

Liaise with the local customer station team and follow up on all local operational related issues

Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned marketing representatives

Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules

Support the Executive Chef in coordinating menu presentations and any special presentations. Ensure appropriate unit key personnel are invited to attend

Support the Production department with all airline cycle changes. This includes holding menu meetings, coordinating purchases with the buyer and ensuring that cycle changes are transparent

Monitor and ensure that loading and billing of the customer is accurate

Coordinate and participate in all kitchen evaluations; distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner

Communicate daily with department managers regarding operational issues and attend daily operations briefing

Document and maintain a daily customer discrepancy log; communicate information to respective department managers; monitor follow-up on action plans to ensure customer satisfaction; follow-up with the customer to communicate actions taken to resolve issues

Monitor and ensure compliance with customer safety and equipment policies/procedures

Qualification

Performance Measurement SystemsOperational SchedulingEquipment Inventory ManagementMenu CoordinationAirline Cycle ChangesKitchen EvaluationsCustomer Discrepancy LoggingSafety Compliance MonitoringProactive Relationship ManagementEffective CommunicationProblem-SolvingTeam Coordination

Required