Special Loan Advisor jobs in United States
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Selene Finance LP · 1 day ago

Special Loan Advisor

positionJacksonville, FL
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Selene Finance LP is a financial services firm that specializes in mortgage servicing and related services. The Specialty Loan Advisor is responsible for maintaining customer relationships within the Specialty Loan Division, focusing on Business Purpose Loans and ensuring optimal support for clients.

FinanceFinancial ServicesLeasing

Responsibilities

Effectively maintain a portfolio of Business Purpose Loans (BPL’s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing
Cultivate and maintain on-going customer relationships by providing an advisory role and approach towards every customer’s unique business needs
Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities
Perform moderately complex administrative, transactional, operational and customer support tasks to include, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation
Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results
Ensures compliance with company policies and procedures as well as achieving investor requirements
Leverage available resources and technologies to serve our clients with operational excellence and accuracy
Achieve production goals (KPI’s- Key Performance Indicators) set by Management

Qualification

Business Purpose LoansEscrow analysisCross collateralized servicingProperty preservationMicrosoft OfficeAnalytical skillsCustomer serviceAttention to detailCommunication skillsTeamwork

Required

3-5 years of direct or related experience in working knowledge of Business Purpose Loans
Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements
Expansive knowledge related to cross collateralized servicing, partial lien release
Comprehensive understanding of property preservation, i.e. code violation resolve, hazard claim resolution
Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement
Ability to multi-task, meet deadlines and stay organized
Excellent verbal & written professional communication skills
Ability to work in a team environment and independently
Strong advisory skills via telephone, email, and other various platforms
High school diploma or general education degree (GED) required
Two to four years related experience and/or training required
Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook)

Preferred

Associate/Bachelor's degree
Relationship management preferred with emphasis on excellent customer experience
Previous experience with MSP, Black Knight/LPS and Sagent

Benefits

Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan

Company

Selene Finance LP

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Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios.
dateFounded in 2007
location
Dallas, Texas, USA
people-size501-1000 employees
web-link
https://seleneadvantage.com

Funding

Current Stage
Late Stage

Leadership Team

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James N. Vinci
CHIEF TECHNOLOGY OFFICER
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Robert L.
Chief Financial Officer
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Recent News

HousingWire.com
Selene appoints new President and Chief Strategy Officer to drive next phase of growth
2025-05-17
Company data provided by crunchbase