The Alfond Inn at Rollins · 2 days ago
Host / Hostess
Winter Park, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrThe Alfond Inn at Rollins is part of Olympia Hospitality, a community dedicated to making a difference every day. The Host / Hostess is responsible for providing excellent customer service, managing guest flow, and ensuring a welcoming dining experience.
Hospitality
Responsibilities
Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant
Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism
Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences
Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed
Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff
Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests
Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods
Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience
Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution
Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed
Qualification
Required
Provide high level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Preferred
Prior customer service experience is preferred
High school diploma and/or equivalent work experience preferred, but not required
Benefits
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
Company
The Alfond Inn at Rollins
A member of the Preferred Hotels & Resorts L.V.X.℠ collection, The Alfond Inn has a AAA Four Diamond Rating and is managed by Olympia Hotel Management, an innovative leader in hospitality.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase