TEKsystems · 11 hours ago
VTC Engineer
Washington, DC
Contract
Onsite
Senior Level, Lead/Staff
$60/hr - $70/hr
10+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a VTC Engineer to provide technical, managerial, and administrative direction for VOIP infrastructure systems. The role involves troubleshooting performance issues, analyzing voice traffic, and ensuring system compliance while providing user support and training.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
System Administration and Maintenance
Configure, deploy, and maintain VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms)
Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools
Perform firmware updates, patch management, and endpoint re-certification as needed
Ensure systems are compliant with organizational standards, including network configurations like VLANs and QoS
Diagnose and resolve hardware, software, and network issues affecting VTC systems
Respond to user support tickets and provide on-site or remote assistance for live meetings
Coordinate with vendors for advanced troubleshooting or hardware replacements
Integrate VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx
Conduct system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests
Validate and deploy certificates for endpoint security
Conduct training sessions for end users on VTC system operations and meeting management
Develop and maintain Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows
Assist in large-scale deployments, including field office upgrades and new installations
Participate in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners
Qualification
Required
Strong knowledge of VTC protocols (SIP, H.323, RTP) and networking concepts (TCP/IP, firewalls, QoS)
Experience managing VTC equipment such as Poly, Cisco WebEx devices, and Surface Hub systems
Excellent verbal and written communication skills for user support and technical documentation
Ability to work under pressure during live meetings and quickly resolve critical issues
VTC-Specific: CCIE, Poly Certified Video Engineer (PCVE)
ITIL Foundation (required)
10 + years of experience in video teleconferencing support or a related IT field
High School Diploma
Strong organizational and multitasking skills
Initiative to identify and implement system improvements
Strong written and oral communications
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Preferred
Previous experience in a federal or enterprise environment is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase