TEKsystems · 4 hours ago
Customer Service Representative
Phoenix, AZ
Contract
Onsite
Entry, Mid Level
$19.50/hr - $20.50/hr
2+ years expTEKsystems is a leading provider of business and technology services, seeking Customer Service Representatives to support their high-volume Client Experience team in Phoenix, AZ. The role involves delivering exceptional service through inbound and outbound calls, assisting homeowners with mortgage-servicing inquiries, and adhering to performance goals.
Information Technology
Responsibilities
Deliver exceptional service across high‑volume inbound calls (first half of the month), and during the second half, handle similar calls plus ~20% outbound reminders via auto‑dialer to help homeowners stay current (not a traditional collections role)
Support a wide range of mortgage‑servicing inquiries: website assistance, escrow questions, processing payoffs, and payment‑related guidance; refer eligible customers to Originations for refinancing opportunities
Follow defined escalation paths, meet performance goals (QA, first call resolution, adherence, CSAT > 90%, wrap time 1–3 mins), and use internal platforms while sharing feedback to improve systems
Qualification
Required
2–3 years of recent contact center experience handling high volumes of inbound & outbound calls
Stable tenure (ideally ≥1 year in each recent role); strong professionalism and reliability
Customer focus, de‑escalation skills, and adaptability to different personalities
Comfortable navigating multiple systems; eagerness to learn proprietary servicing software
High school diploma or GED required
Preferred
Bilingual a plus (eligible for higher rate)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase