Anysphere · 3 hours ago
Software Engineer, User Operations
United States
Full-time
Remote
Mid LevelAnysphere is a company focused on automating coding, and they are seeking a Software Engineer for their User Operations team. The role involves building internal tools, data infrastructure, and AI-powered systems to enhance the efficiency of the support team and serve millions of developers.
Artificial Intelligence (AI)Developer ToolsFoundational AIGenerative AIMachine LearningSoftware Engineering
Responsibilities
Design and build internal tools and applications that empower User Ops to deliver exceptional support at scale
Build and maintain data pipelines and dashboards that surface actionable insights on ticket volume, resolution times, and support quality
Optimize ticket routing and triage systems to get the right issues to the right people faster
Develop AI-powered automations that deflect tickets, assist agents, improve documentation, and expand knowledge for all customer-facing Cursor teams
Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows
Partner with Technical Support Engineers and Community Support Engineers to identify pain points and ship solutions quickly
Qualification
Required
Experience building internal tools, developer platforms, or operations infrastructure
Strong full-stack engineering skills—you're comfortable owning projects from database to UI
Experience with data pipelines, ETL processes, and analytics tooling
Familiarity with Cursor and AI-assisted development workflows
Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs)
Strong sense of ownership and a bias for action—you ship fast and iterate based on feedback
Self-starter with curiosity, creativity, and a distaste for manual toil
Company
Anysphere
Anysphere is an applied research lab focused on automating coding through innovative AI solutions.
Founded in 2022
51-200 employees
H1B Sponsorship
Anysphere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Late StageTotal Funding
$3.37BKey Investors
Thrive CapitalOpenAI Startup Fund
2025-12-08Series Unknown
2025-11-13Series D· $2.3B
2025-06-05Series C· $900M
Recent News
2026-01-08
Company data provided by crunchbase