Massage Envy ยท 1 day ago
Customer Service Associate
Fort Wayne, IN
Full-time
Onsite
New Grad, Entry Level
$13/hr - $15/hrMassage Envy is committed to delivering excellent experiences and supporting your career in wellness. The Customer Service Associate will provide outstanding customer service, educate clients on services, and help grow and retain a client base.
Health Wellness & Fitness
Responsibilities
Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help grow and retain a client base both in-person and through phone/email outreach
Qualification
Required
Are critical thinkers with excellent math and computer skills and the ability to multitask
Have great people skills and can establish positive relationships with guests
Are supporters of total body care with a general knowledge of massage and skin care services
Preferred
Have previous retail or sales experience
Benefits
Employee-paid dental and vision plans
Simple IRA retirement plan
Paid time off for full-time employees
Employee referral bonus program
Employee Assistance Program
A flexible schedule for a better work/life balance
In-depth product and service training
Discounts on products
Company
Massage Envy
Massage Envy is a leading wellness franchise providing professional massage, skin care, and assisted stretch services nationwide.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Haycock
Co-Founder
Paul Malek
Chief Financial Officer
Recent News
The Arizona Republic
2023-10-24
2023-10-02
2023-09-01
Company data provided by crunchbase