Saviance · 3 weeks ago
Senior Engagement & Onboarding Manager
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
15+ years expSaviance is a consulting firm seeking a Senior Engagement & Onboarding Manager who will lead the end-to-end client journey. This role requires managing high-profile client engagements and ensuring seamless transitions to long-term service ownership.
Information Technology & Services
Responsibilities
Own the client journey end-to-end: discovery, scoping, onboarding, delivery alignment, and steady-state handoff
Act as the single point of accountability for external client stakeholders
Establish and run stakeholder cadences (weekly, monthly, QBRs, MBRs)
Translate business objectives into clear execution plans, including milestones, RACI, SLAs, risks/issues, and success metrics
Lead engagements like a consulting program manager—creating early clarity, momentum, and governance
Build and maintain onboarding playbooks, checklists, runbooks, and operating models
Ensure India-based OpCo teams are fully operational by Day 1, with no critical gaps
Drive predictable execution across onboarding, integration, and transition phases
Coordinate and unblock dependencies across TA, IT, HR, Security, Finance, Legal, Engineering, and Delivery teams
Manage cross-time-zone teams across India, the U.S., and global stakeholders
Sequence the right resources at the right time to support onboarding and scale
Ensure a clean, well-documented handoff to long-term service owners once steady state is achieved
Own governance forums, dashboards, and reporting structures
Track KPIs, SLAs, escalations, risks, and outcomes using tools such as ATS, ServiceNow, SR tools, and PPM dashboards
Provide clear, proactive, executive-level communication to holding companies and senior leadership
Qualification
Required
15+ years of experience in program management, engagement management, or consulting-style client leadership roles
Proven experience managing external customer engagements (not internal IT or internal business units)
Demonstrated ability to influence senior client stakeholders, including budget owners, decision-makers, CEOs, and Product Leaders
Experience owning and orchestrating long-running services (1–2+ years), not just short-term projects
Strong background in cross-functional coordination across multiple business functions
Excellent executive communication, stakeholder management, and problem-solving skills
Comfortable operating as a senior individual contributor with managerial maturity
Company
Saviance
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rohit M.
Managing Partner
Company data provided by crunchbase