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On Trac, Inc. · 14 hours ago

Support Coordinator

Lumos - Inverness, FL 34453

Full-time

Onsite

Entry Level

$16/hr - $18/hr

2+ years exp

On Trac Communications is a privately held company that provides end to end labor solutions for the Fiber Broadband Industry. The Support Coordinator is primarily responsible for data entry related to telecommunications work orders, supporting special projects, and maintaining office functions.

InternetNetwork HardwareTelecommunicationsVideo

No H1B

Responsibilities

Enter data and cross-checks for accuracy over multiple database formats daily

Manage/sort work order paperwork and file accordingly

Assist in various research/information tasks as needed for special projects and assist in deadline-driven workflow; prepare related reports, presentations, communications, and spreadsheets as appropriate

Welcome employees, clients, drop-in visitors, and persons arriving for appointments in a warm, courteous manner and respond to queries

Retrieve, sort, and route daily postal mail (inbound and outbound) as well as package shipments and certified documents

Answer and direct incoming calls; Operate standard office equipment (ex. fax machine, copier/printer) and provide copy/collation and document preparation service for all other staff

Empty office trash cans and sort materials for shredding

Assist in maintaining the overall cleanliness of offices, shared areas, and restrooms

Other related projects or duties as assigned

Qualification

Telecommunications experienceMS Office proficiencyGoogle Suite proficiencyAdobe software proficiencyCustomer service orientationInterpersonal skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent required; bachelor's degree preferred

2+ years of previous telecommunications industry administrative-related experience preferred

Strong computer skills and knowledge; Proficient in MS Office, Google Suite, and Adobe software applications

Superior customer service orientation, exceptional interpersonal and collaborative skills

Excellent communication skills, both verbal and written, are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience

Positive, solutions-oriented attitude with strong analytical, and innovative problem-solving skills; Ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring attention to detail

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret graphs and tables

Current valid driver's license and ability to remain insurable under the vehicle liability policy

The selection process includes a comprehensive background investigation

This is a safety-sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing