Kelsey-Seybold Clinic · 5 hours ago
Service Desk Support Analyst III – Kelsey – Seybold Clinic – Remote
United States
Full-time
Remote
Mid Level
$28.94/hr - $51.63/hr
4+ years expKelsey-Seybold Clinic, part of the Optum family, is a leading health care organization offering coordinated care across 40+ locations in Houston. They are seeking a Service Desk Support Analyst III to apply technical skills in solving complex issues, implement problem resolutions, and work with minimal supervision.
Medical
Responsibilities
Ability to apply in-depth level of technical skills to solve common and complex technical issues
Performs detailed analysis, recommends, and participates in the implementation of problem resolutions
Requires limited day-to-day supervision and guidance on handling unique situations
Follows established guidelines and interprets policies
Qualification
Required
Bachelor's degree or equivalent IT experience
Ability to obtain a technical certification e.g. A+, Security+, MSCA, MCSE, MCP, Microsoft 365, or equivalent within six months of hire
4+ years of Information Technology support experience with advanced troubleshooting skills
Demonstrated mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops
Ability to act as a mentor to others learning essential and advanced skills
Proven expert knowledge of Microsoft Office products, Windows desktop, and Windows operating systems
Proven knowledge of Active Directory user, group, computer, and resource management
Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing
Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting
Intermediate experience supporting specialty applications
Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills
Ability to work a flexible work schedule to include periodic shift changes, weekends, on-call, and possible occasional off-site travel
Valid Texas driver's license
Preferred
Advanced degree in a technical field
2+ years of PC on-site service or PC system experience
1+ years of Windows Server support or Windows Security experience
Experience utilizing IT Service Management systems and remote control tools
Experience providing technical support by phone in an automatic call distribution system
Proven knowledge of iOS, MacOS, and Chrome OS operating systems
Experience providing extensive hardware support
Demonstrated attention to detail and flexibility in a high service-oriented environment
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Kelsey-Seybold Clinic
The Kelsey-Seybold Clinic is a large multi-specialty clinic system located in Greater Houston
1001-5000 employees
H1B Sponsorship
Kelsey-Seybold Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (3)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TPG
2022-04-04Acquired
2019-10-23Private Equity
Leadership Team
Martin Littmann
CTO and CISO
K
Kenneth Janis
Chief Operating Officer
Recent News
2025-10-11
2024-04-20
Company data provided by crunchbase