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GoodVets · 1 day ago

Director of Operations

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$150K/yr - $175K/yr

3+ years exp

GoodVets is a modern, design-forward organization of animal hospitals delivering best-in-class pet care. The Director of Operations will be responsible for the financial and operational performance of approximately 40-50 hospitals, partnering with District Managers to achieve performance objectives and drive operational excellence.

Information TechnologyPetVeterinary

Responsibilities

Lead through leaders: Coach and develop District Managers to drive consistent financial results, accountability, and operational engagement across their hospitals

Drive performance: Ensure hospitals meet or exceed goals for revenue, EBITDA, NPS, ARPA, and retention through disciplined, data-driven operations

Standardize excellence: Implement systems, tools, and processes that scale and maintain operational consistency across all hospitals

Cross-functional alignment: Partner with HR, Recruiting, Finance, and Medical Operations to support hiring, staffing, and business priorities

Build culture and engagement: Foster a culture of leadership, collaboration, and pride across all districts

Continuous improvement: Identify and implement process and efficiency improvements to strengthen scalability and performance

Qualification

MBAAdvanced degreeLeadership development programFinancial acumenHealthcare operations experienceData analysisCommunication skillsCollaboration skillsProblem-solving skillsGrowth mindset

Required

MBA or equivalent advanced business degree required

3–7 years of experience in healthcare, veterinary, or service-based operations

Demonstrated ability to lead through others, analyze data, and deliver measurable results

Strong financial and analytical acumen, with comfort owning a large portfolio of distributed P&Ls

Excellent communication, collaboration, and problem-solving skills

Growth mindset and ability to thrive in an entrepreneurial, fast-scaling environment

Preferred

Completion of a recognized leadership or operations development program (e.g., DaVita Redwoods, GE OMLP, Optum Fellows, or similar) strongly preferred