Genesys · 3 months ago
Senior Customer Success Manager, East
Pennsylvania, USA
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $182K/yr
6+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across the organization.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor
Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams
Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities
Develop and execute customer success plans aligned with clients' business objectives
Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey
Qualification
Required
6+ years of Customer Success Management experience
Bachelor's degree in business management or related field required
Proven track record of managing enterprise customer relationships
Strong business acumen with demonstrated ability to understand customer objectives
Excellence in cross-functional collaboration and stakeholder management
Experience preparing and delivering executive-level presentations
Proficiency with CRM systems and customer success platforms
Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes
Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions
Relationship Building: Skill in developing strong partnerships with customers and internal teams
Business Acumen: Understanding of business metrics and value drivers
Project Management: Capability to manage multiple concurrent initiatives
Communication: Outstanding written and verbal skills with ability to present to senior stakeholders
Stakeholder Management: Experience in aligning multiple parties toward common goals
Extremely strong customer-facing skills
Proactive mindset with strong follow-through
Ability to translate complex technical concepts into business value
Experience driving customer advocacy and satisfaction
Travel: Less than 30%
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase