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First Call Claims Solutions · 3 weeks ago

Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

First Call Claims Solutions is a trusted inbound call center with over 25 years of experience specializing in processing First Notice of Loss (FNOL) claims. The Customer Service Representative (CSR) is responsible for delivering exceptional customer service by documenting FNOL details, responding to customer inquiries with empathy, and building strong relationships with customers during stressful events.

Customer ServiceCloud ComputingLegalProperty & Casualty InsuranceComplianceData CenterInsurance

No H1B

Responsibilities

Provide positive customer service and technical expertise through prompt, accurate, and courteous responses

Offer empathy and support to customers during the claim process

Collect and document all claim details accurately

Identify and resolve customer issues according to client-specific instructions

Use call scripting to ensure consistency and efficiency in handling claims

Remain available for extended hours or additional shifts during peak periods or emergencies

Adhere to break and lunch schedules to maintain productivity and coverage

Qualification

Typing speed 40+ WPMCommunication skillsMicrosoft Office SuiteWindows OSEmpathyMulti-taskingSelf-managementPositive attitudeAdaptability

Required

18 years or older

High school diploma or GED

Must have a personal cell phone

Excellent communication skills (written and oral)

Typing speed of 40+ WPM

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows OS

Reliable, punctual, and able to self-manage

Ability to multi-task and thrive under pressure

Must be authorized to work in the U.S. without sponsorship

Benefits

Medical: Eligible 1st day of month following hire

Ancillary Benefits: Eligible 1st day of the month after 60 days (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Long & Short-Term Disability, SavvyFI College Savings)

Employee Assistance Program: Eligible 1st day of the month following hire

401K: Eligible after 6 months

PTO: Eligible after 90 days

Company

First Call Claims Solutions

First Call Claims Solutions, a Quality Resource Management, LLC (QRM) company, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide.

Founded in 1999

White House, Tennessee, USA

201-500 employees

https://qrm-llc.com

Funding

Current Stage

Growth Stage

Leadership Team

Kirsten Malonoski Early

Chief Executive Officer

Company data provided by crunchbase