Chat Support Clerk jobs in United States
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Southland Organics ยท 20 hours ago

Chat Support Clerk

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Southland Organics is seeking a dedicated and customer-focused Chat Support Clerk to join our Environmental Services team. This role plays a vital part in delivering timely, accurate, and friendly support to our clients and partners through live chat communication.

AgricultureFarmingNatural Resources

Responsibilities

Respond to customer inquiries through live chat in a timely and courteous manner
Assist customers with questions about our organic waste management and recycling services
Identify and troubleshoot basic service issues, escalating complex cases to appropriate departments
Update and maintain accurate records of customer interactions in the CRM system
Collaborate with internal teams to ensure consistent and accurate information is provided
Contribute to continuous improvement by providing feedback on common customer concerns and service enhancements

Qualification

Customer support experienceCRM software proficiencyEnvironmental services knowledgeWritten communicationProblem-solving skillsTeam-oriented mindset

Required

High school diploma or equivalent
Strong written communication skills with an ability to convey information clearly and professionally
Basic knowledge of environmental services or a willingness to learn about organic waste management
Comfortable using CRM software and chat support tools
Excellent problem-solving skills and the ability to stay calm under pressure
Flexible, team-oriented mindset with a commitment to delivering outstanding customer service

Preferred

Additional education in environmental studies or customer service
Proven experience in a customer support role, preferably in chat or digital communication

Benefits

Comprehensive health and wellness benefits.
Supportive work environment focused on sustainability and community impact.
Ongoing training and development in environmental services.

Company

Southland Organics

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Southland Organics supports agriculture and poultry farming with their natural solutions for the various challenges at a molecular level.
dateFounded in 2009
location
Bogart, Georgia, USA
people-size2-10 employees
web-link
https://www.southlandorganics.com/

Funding

Current Stage
Early Stage

Leadership Team

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Mike Usry
Owner
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Company data provided by crunchbase