Flame & Flora · 2 days ago
Receptionist/Security Specialist- Fulltime
Prior Lake, MN
Full-time
Onsite
Entry Level
1+ years expFlame & Flora is Minnesota’s first sovereign, deli-style cannabis retail experience, focused on providing a welcoming and educational environment for its guests. The Receptionist/Security Specialist will serve as the first point of contact, managing guest flow, verifying IDs, and ensuring a professional atmosphere in the lobby.
Retail
Responsibilities
Greet guests, verify valid government ID, and check in visitors efficiently
Manage lobby flow and the waiting queue; coordinate handoffs to budtenders
Support online order pickups and confirm any required documentation
Keep the lobby clean, orderly, and stocked with current educational materials
Provide a warm, professional welcome and basic store information
Answer phones and messages; route questions to the right team member
Share high-level education points and direct deeper product questions to the sales team
Follow all ID verification, age-restriction, and access-control procedures
Maintain required logs and front-desk records with accuracy and confidentiality
Adhere to safety and incident-reporting protocols; escalate issues promptly
Support opening and closing checklists and lobby merchandising touch-ups
Coordinate with management on queue status, wait times, and guest needs
Use front-desk software, messaging tools, and basic POS or scheduling systems as needed
Qualification
Required
At least 21 years of age and able to pass a background check
1+ year of customer service, hospitality, or front-desk experience
Clear, friendly communication and professional phone etiquette
Reliable, punctual, and detail-oriented; able to maintain confidentiality
Comfort using basic software tools; willing to learn new systems
Availability for evenings, weekends, and holidays as needed
Preferred
Experience in cannabis retail, hospitality, or another regulated environment
Familiarity with ID verification, queue management, and online order workflows
Prior experience supporting security or incident escalation procedures
Company
Flame & Flora
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase